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Can I attach a child safety seat to my Stromer?

Before fitting a child seat, bear in mind that children are protected better in a trailer than in a child seat on the luggage rack. Please remember that a child seat affects the road behavior of the Stromer. Ride with caution and adjust your speed and riding style to the conditions. The high center of gravity in particular makes parking the Stromer on the side stand more difficult. The Stromer could tip over with the child still in the seat.

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Can I attach a trailer to my ST1/ST1X/ST2/ST2 S?

Children are better protected in a trailer than in a child seat on the luggage rack. Please remember that a trailer affects the road behavior of the Stromer. On tight bends, certain trailers have a tendency to tip over. Ride with caution and adjust your speed and riding style to the conditions.

Some trailers are only approved by their manufacturers for use with bicycles or pedelecs (pedal assistance up to 25 km/h). Please always observe the advice of the trailer manufacturer.

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Can I get a spare key?

All ST1X/ST2/ST2 S keys have serial numbers and can be reordered through your Stromer dealer. As each key is a one-off production, delivery can take some time.

Alternatively you can also have the whole lock mechanism replaced by your dealer.

Can I set the brightness of the display?

Touchscreen Contrast

You can adapt the contrast of your ST1 X touchscreen to your needs.

  1. In MENU, press LIGHT/LCD.
  2. In the LCD CONTR. rubric you can set the contrast of the touchscreen.

Touchscreen Brightness

You can adapt the brightness of your ST1 X touchscreen to your needs.

  1. In MENU, press LIGHT/LCD.
  2. In the LCD BRIGHT. rubric you can set the brightness of the touchscreen.
Can I set the display brightness or change the background /day/night-mode?

Yes, you can adapt the brightness of your Stromer’s touchscreen to your requirements.

  1. Press SETTINGS in the MENU.
  2. In the category BRIGHTNESS you can set the brightness of the touchscreen.

The integrated brightness sensor automatically adjusts the background color of your touchscreen to the ambient light. The background is bright during the day and dark at night. You can adjust the background of your Stromer’s touchscreen as follows:

  1. Press SETTINGS in the MENU.
  2. In the category BACKGROUND you can select whether the background color is to change automatically or whether it is to be always bright or always dark.
Can I use my access data from the Stromer OMNI app for the Stromer OMNI BT app?

Yes, the access data for your OMNI account is valid for both apps.

Do I need a SIM card to use OMNI?

The cell communications network is used to operate the ST1X /ST2/ST2 S and to use OMNI. The ST1X /ST2/ST2 S has a built-in SIM card for this purpose. The SIM card cannot be removed or swapped.

Good cell network reception is essential for communication. The OMNI functions may therefore be limited to some extent inside buildings.

How can I activate Smartlock (previously Seamless-Ride)?

You can activate Smartlock (Seamless-Ride) as follows:

  1. Press BLUETOOTH in the MENU.
  2. Before you are able to make changes to the Bluetooth settings, you are first prompted to enter your PIN.
  3. Press CONNECT.Make sure that the smartphone that you want to connect is close by and visible for new Bluetooth connections.
  4. Visible devices are displayed on the Stromer OMNI Interface C. Select the smartphone to be connected.
  5. Check your smartphone and confirm any Bluetooth queries that appear.
  6. As soon as the smartphone has been successfully connected, you can activate Seamless Ride for this device. To do so, select SEAML. RIDE in the BLUETOOTH menu and switch on the function (ON).

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How can I activate the daytime light?

For your safety, the ST2/ST2 S is equipped with daytime light.

As soon as you switch on your Stromer, the daytime running light and the low-beam headlight light up. The daytime running light stays on even if you switch off the low-beam headlight.

If you do not want to have the daytime running light activated all the time, your dealer can individually set the daytime running light.

We recommend always activating the daytime lights. You are perceived better by other road users as a result and increase your safety in traffic.

The daytime running light is not legally permitted in certain countries and therefore cannot be activated there by the dealer.

How can I activate the push assistance (move-mode)?

Your ST1X/ST2/ST2 S has an installed push assistance. The move mode supports you when you wish to push your ST1X/ST2/ST2 S.

  1. Press the power button to access the shortcut screen.
  2. In the shortcut screen, select MOVE.
  3. Press and hold the plus control button on the handlebar for as long as you require the push assistance.
  4. Press the power button to deactivate the move mode.

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How can I activate/deactivate the autolock function in the myStromer app?

You can activate and deactivate the Autolock function via the myStromer app.

To activate Autolock, open the SETTINGS / AUTOLOCK section of the myStromer app and set a timer. The minimum period that can be set at the timer is three minutes.

Once you have activated the "Autolock" function by app, here you can set a time after which your ST1 X/ ST2/ ST2 S is automatically locked once you have parked it. To unlock it, enter your PIN on the ST1 X/ ST2/ ST2 S touchscreen when you switch the bike on.

NOTE: Autolock can either be activated via the myStromer app or directly on the touchscreen of the ST1 X/ ST2/ ST2 S.

NOTE: If you ride off on a locked ST1 X/ ST2/ ST2 S, after a short time the theft mode is activated.
If Autolock is not activated, the ST1 X/ ST2/ ST2 S is automatically switched off if it remains inactive for 5 minutes. However in that case it is not locked.

How can I allow a password change on the ST1?

Allow Password Change Code 1008

  1. Call up menu: Press the On/Off button and the plus button at the same time and hold for 3 seconds.
  2. Enter code 1008: Using the plus and minus button, select the desired number and confirm using the On/Off button. To confirm the code, press and hold the On/Off button for 3 seconds.
  3. Select value: Using the plus and minus button, select value 1 and confirm this by pressing and holding the On/Off button for 3 seconds. Save is displayed. Back to 0 after the change.

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How can I change a function on the display?

The ST1X/ST2/ST2 S is equipped with a resistive touchscreen. This means that the touchscreen does not react to contact like capacitive touchscreens, but rather to slight pressure from the finger and can thus also be readily operated with gloves. With light pressure on the touchscreen, you navigate through the various menus and can change the ride screen.

How can I change my password on the ST1?

Change Password Code 0004

  1. Call up menu: Press the On/Off button and the plus button at the same time and hold for 3 seconds.
  2. Enter code 0004: Using the plus and minus button, select the desired number and confirm using the On/Off button. To confirm the code, press and hold the On/Off button for 3 seconds.
  3. Set password: Using the plus and minus button, select the desired value and confirm this by pressing and holding the On/Off button for 3 seconds. Save is displayed.

Passwort ändern

How can I change the country settings?

Settings for the display format of the myStromer app cannot be made in the app. The app is displayed according to the system settings of the mobile device and your ST2.

Language

The myStromer app is always displayed in the language set as system language in your smartphone. The following languages are currently available: German, English, French, Italian, Dutch

Date / time format

The display format for time and date is taken directly from the general national settings of the smartphone.

Units

Distances can be displayed in kilometers or miles. In each case the app obtains the settings from the bike. To change the settings in the app and on the bike, in the app call up Bike Profile/Settings.

How can I change the motor-tuning?

With your smartphone, the motor of the Stromer bike can easily be set to several modes via OMNI app

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How can I change the units of measurement?

The ST1X/ ST2/ ST2 S supports metric (m; km; km/h; Wh/km) and Imperial (ft; miles - Mi; mph; Wh/Mi) units of measurement.

  1. In MENU, press SYSTEM.
  2. In the UNITS rubric you can select the desired unit of measurement.
How can I charge the battery of the ST1?

CHARGER

The Stromer battery may only be charged with the corresponding charger. The battery can be charged directly at the Stromer or independently. The charging time is approx. 3.5 h.

There are two different chargers for the ST1. Outwardly they look very similar, but they do have some differences in how they are handled.

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How can I charge the battery of the ST1X/ST2/ST2 S?

The ST1X/ST2/ST2 S attery may only be charged with the ST1X/ST2/ST2 S charger. The battery can be charged directly in the Stromer or separately. The charging process with the ST1X/ST2/ST2 S battery charger is described below.

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How can I charge the Di2 on the ST2 S or ST5?

The Shimano XTR Di2 is the first electronic mountain bike circuit. In place of a mechanical connection between the shifter and rear derailleur, the switching pulses are transmitted electrically. This provides Shimano a precise 100% control. Because there are fewer mechanical parts, there is lower maintenance and improved gear changing.

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How can I do a reset?

Reset Ride Screen

To reset the ride information such as trip distance and trip time, press one of the corresponding screens in the ride screen for at least 3 seconds.

Reset to Default Settings

You can reset the ST1 X to the default settings as follows.

  1. In MENU, press SYSTEM.
  2. In the RESET ALL rubric you can reset the settings.

NOTE: The following data is reset here: Language, units (km/miles), time and date format, sensor sensitivity and recuperation level.

How can I download a software update for my Stromer ST1 on the OMNI Interface B?

If a new software update is available for your Stromer ST1, you will be notified accordingly in the Stromer OMNI BT app and the next steps will be announced:

  1. Activate the Bluetooth hotspot on your smartphone in the system settings.
  2. Confirm the update on your Stromer. A dialog window for confirmation should appear in the ride screen.

You must remain near the Stromer with your smartphone during the update; the download and installation take a few minutes. ATTENTION: the data connection of your smartphone is used when downloading via Bluetooth hotspot. This may result in charges for the use of the cell network!

For further information, please visit: As soon as the update is confirmed for download, you lose the connection to the Stromer OMNI BT app, as the download of the update is performed via a different Bluetooth operating mode. For this same reason, it is also possible that you must once again confirm a pairing request on your smartphone.

You will now see the “Update download” icon in the status bar of the OMNI Interface B display. As soon as the update is ready for installation, this is indicated by the “Update ready” icon. Now press the status bar and select “UPDATE” to install the update.

How can I enable the move mode of the ST1?

This mode is used for push assistance. The Stromer rides along at walking speed. For use, see "Use Move mode".

  1. Call up menu: Press the On/Off button and the plus button at the same time and hold for 3 seconds.
  2. Enter code 1006: Using the plus and minus button, select the desired number and confirm using the On/Off button. To confirm the code, press and hold the On/Off button for 3 seconds.
  3. Select value​: Using the plus and minus button, select the value 1 ON / 2 OFF and confirm this by pressing and holding the On/Off button for 3 seconds. Save is displayed.

Move Modus

How can I enable/disable the boost-mode of the ST1?

In this mode, the Stromer can be ridden up to 20 km/h (12.5 mp/h) without pedal support. For use, see "Use Boost mode".

  1. Call up menu: Press the On/Off button and the plus button at the same time and hold for 3 seconds.
  2. Enter code 1004: Using the plus and minus button, select the desired number and confirm using the On/Off button. To confirm the code, press and hold the On/Off button for 3 seconds..
  3. Select value​: Using the plus and minus button, select the value 1 ON / 2 OFF and confirm this by pressing and holding the On/Off button for 3 seconds. Save is displayed.

Boost Modus

How can I enter the total distance in the ST1?

You can hereby enter your total distance.

  1. Call up menu: Press the On/Off button and the plus button at the same time and hold for 3 seconds.
  2. Enter code 3771: Using the plus and minus button, select the desired number and confirm using the On/Off button. To confirm the code, press and hold the On/Off button for 3 seconds.
  3. Enter total distance​: Using the plus and minus button, select the desired value and confirm this by pressing and holding the On/Off button for 3 seconds. Save is displayed.

Totalkilometer

How can I fix a problem of the ST1?
  1. Try to identify the problem using the troubleshooting guide below.
  2. If your problem is listed in the trouble-shooting guide, you can try to solve the problem utilizing the adjacent suggested solution. If this is not possible or if your problem is not listed, continue with step 3.
  3. Contact your local dealer for service.

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How can I fix error messages of the display on the ST1?
  1. Try to identify the problem using the troubleshooting guide below.
  2. IIf your problem is listed in the trouble-shooting guide, you can try to solve the problem utilizing the adjacent suggested solution. If this is not possible or if your problem is not listed, continue with step 3.
  3. Contact your local dealer for service.

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How can I insert the battery of the ST1?
  1. Insert the battery into the lower guide rail with the connector pointing down.
  2. While inserting, make sure that the battery is also inserted into the upper guide rail.
  3. Insert the battery into the flap up to the stop.
  4. Close the flap and engage the lock.

Akku einsetzen

How can I insert the battery of the ST1X/ST2/ST2 S?

Insert the battery in the battery box. Make sure that the EnergyBus plug is pointing down and the lettering THIS SIDE UP is visible on the top. Slide the battery down until this engages.

Use the flat of your hand to press the flap until this engages with a slight click and then withdraw the key from the lock.

Never leave the key in the lock. You could injure yourself on the protruding key or get caught on it which could lead to a crash. Always remove the key from the lock and retain it in a safe place so that it does not break and is not lost.

Batterie einsetzenBatterie

How can I lock the system of the ST1?

To lock the system, press and hold the On/Off button for around 6 seconds until the "Locking" message appears.

How can I log in on the app?

Use your smartphone to download the myStromer App from the Google Plays Store or Apple App Store.

The app guides you step by step through the registration process, whether you already have an account or not. If you do not yet have a password, via the app you can request an email allowing you to reset your password.

It is only possible to set up a connection with your bike if your dealer has registered the bike to you under your email address, and activated it. It is essential that you use the same e-mail address as the one you gave the dealer when making your purchase.

How can I log into the Stromer OMNI BT app?

Use your smartphone to download the Stromer OMNI BT app from the Google Play Store or Apple App Store. The app now guides you step by step through the login process, whether you already have an account or not:

  1. You are a new customer and wish to create an OMNI account. After entering your data, you receive a text message code that you must confirm in the app. You can then set your password. Remember your email address and your password to be able to log in with your new OMNI account in future.

  2. You are a new customer whose Stromer dealer already set up an OMNI account for you.

    To set your password, you can request an email in the app. Enter the same email address that you supplied to the dealer when buying your Stromer.

  3. You already have an OMNI account.

    You can log into the app using your email address and your password.
How can I regulate the background illumination of the ST1?

In order to switch the background illumination of the interface on or off, press and hold the minus button for 2 seconds.

How can I remove the battery of the ST1/ST2?
  1. Open the battery compartment with your corresponding key.
  2. Release the battery compartment by pressing the button.
  3. Open the battery compartment.
  4. Pull out the battery.

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How can I remove the battery of the ST1X/ST2/ST2 S?

The battery is very heavy. Do not drop it. You could injure yourself and/or damage the battery.

  1. Open the battery box with the appropriate key.
  2. Use the key to press in the lock and open the battery box.
  3. Pull out the battery.

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How can I reset the bike?

If the Stromer no longer reacts to entries made via the power button or touchscreen, you can force a restart. Press and hold down the power button for at least 10 seconds. The Stromer is switched off and can then be switched on again in the usual way.

 

How can I reset the information display of the ST1?

The information display flashes briefly if the reset was successfully completed..

Infoanzeige

How can I select a function on the display?

The Stromer is equipped with a capacitive touchscreen. By lightly touching the touchscreen, you navigate and scroll through the various menus and can change the ride screen.

Mehr dazu

How can I set a PIN on the OMNI Interface B using the Stromer OMNI BT app?

Log into the Stromer OMNI BT app on your smartphone with your OMNI account and establish a Bluetooth connection with your Stromer.

Navigate to the “Bike profile” settings in the menu of the Stromer OMNI BT app and select the option “Change PIN”. You can now define and confirm your PIN (at least 5 digits).

How can I set the intensity of the braking mode?

As soon as you press the brake, the motor assistance is interrupted. The motor changes to braking mode and supports you during braking. In braking mode, part of the released energy (maximal 15 Ampere) is used to charge the battery.

  1. Press BIKE in the MENU.
  2. In the category BREMSMOD.you can set the intensity of the Braking Mode.
How can I set the PIN?

Your first lock code is generated randomly and sent to you by text message to the cell phone number and by e-mail address you provided to activate your bike.

The dealer can reset your PIN if you forget it. Please note that this requires a bike with activated OMNI and good cell network reception. Once your PIN has been reset, you will receive an e-mail and text message with your new PIN.

To change the PIN, in the shortcut screen press BLOCK until you are asked to enter your current PIN. You can then set a new PIN.

You will find the same setting in the menu:

  1. Press the power button to access the shortcut screen.
  2. In the shortcut screen, select MENU and then SETTINGS.

In the PIN rubric you can set a new PIN.

How can I set the PIN?

Your first lock code is generated randomly and sent to you by text message to the cell phone number and by e-mail address you provided to activate your ST1X/ST2/ST2 S.

The dealer can reset your PIN if you forget it. Please note that this requires an ST1X/ST2/ST2 S ith activated OMNI and good cell network reception. Once your PIN has been reset, you will receive an e-mail and text message with your new PIN.

To change the PIN, in the shortcut screen press BLOCK until you are asked to enter your current PIN. You can then set a new PIN.

You will find the same setting in the menu:

  1. Press the power button to access the shortcut screen.
  2. In the shortcut screen, select MENU and then SETTINGS.
  3. In the PIN rubric you can set a new PIN.

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How can I set the sensor sensivity of the ST1?

With this setting you can define the ratio between rider power and motor support. The sensor sensitivity thereby affects the range, see "Battery Range - Influences and Tips".

  1. Call up menu: Press the On/Off button and the plus button at the same time and hold for 3 seconds.
  2. Enter code 1004: Using the plus and minus button, select the desired number and confirm using the On/Off button. To confirm the code, press and hold the On/Off button for 3 seconds.
  3. Select value​: Using the plus and minus button, select the desired value and confirm this by pressing and holding the On/Off button for 3 seconds. Save is displayed.

Sensorsensibilität

How can I set the time on the ST1?
  1. Call up menu: Press the On/Off button and the plus button at the same time and hold for 3 seconds.
  2. Enter code 0001: Using the plus and minus button, select the desired number and confirm using the On/Off button. To confirm the code, press and hold the On/Off button for 3 seconds.
  3. Select value: Using the plus and minus button, select the desired value and confirm this by pressing and holding the On/Off button for 3 seconds. Save is displayed.

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How can I set the time or the time format?

You can set the time as well as its format individually.

  1. In MENU, press SETTINGS.
  2. In the TIME rubric you can select the desired display format as well as set the time.
How can I set/ activate the first PIN?

The first PIN to lock and unlock the ST1X/ST2/ST2 S is randomly generated and sent to you by text message to the registered cell phone number and by e-mail to the registered e-mail address upon activation of your ST1X/ST2/ST2 S

Activation takes place when your Stromer dealer dispatches the bike.

The dealer links your ST1X/ST2/ST2 S with your e-mail address at the same time, thus registering you as the owner.

As soon as the dealer has initiated activation, you will receive a link by e-mail; please follow this link to complete the activation.

How can I set/activate a pin for the first time?

The first PIN to lock and unlock the bike is randomly generated and sent to you by text message to the registered cell phone number and by e-mail to the registered e-mail address upon activation of your bike.

Activation takes place when your Stromer dealer dispatches the bike.

The dealer links your bike with your e-mail address at the same time, thus registering you as the owner.

As soon as the dealer has initiated activation, you will receive a link by e-mail; please follow this link to complete the activation.

How can I switch between the assistance stages?

Using the controller on the handlebar, you can press the control buttons + and - to change between the following assistance modes:

  • No-assistance mode: The motor is switched off.
  • Assistance mode 1: Low motor assistance, optimized for extended ranges.
  • Assistance mode 2: Medium motor assistance - this assistance mode can be fine-tuned using the Stromer app.
  • Assistance mode 3: High motor assistance for maximum speed.

On the screen, the selected assistance mode is marked. If assistance mode 1/2/3 are not marked, you are in no-assistance mode and have no motor assistance.

Unterstützungsmodi

How can I switch between the different screens?

As soon as you take off with the ST2, the touchscreen automatically changes to the ride screen. On the ride screen, the speed and information about your ride are displayed for you. By pressing the touchscreen, you can change from one ride screen to the next to choose what ride data you wish to see.

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How can I switch between the information displays of the ST1?

By repeatedly pressing the button, you access the information displays.

Infoanzeige

How can I switch between the languages?

The ST1X/ST2/ST2 S supports the following languages: German, English, French, Italian and Dutch.

  1. In MENU, press SYSTEM.
  2. In the LANGUAGES rubric you can set the desired language.
How can I switch between the support modes of the ST1?

MANUAL RECUPERATION MODE

The energy recovery is normally activated upon braking. It can also be activated manually by selecting the mode. Select a "Recup-Mode" to recover energy and thereby brake electrically. The current strength for regenerative braking is a maximum of 5 amps. To protect the battery, regenerative braking is only active when battery charge is low.

SUPPORT MODE

The Stromer has four different modes:

  1. Eco (150 %),
  2. City (200 %),
  3. Tour (250 %)
  4. Power (300 %)

When idling (Zero mode), nothing is shown in the mode display and the motor does not provide any support.

How can I switch the recuperation modes on the ST1 on/off?
  1. Call up menu: Press the On/Off button and the plus button at the same time and hold for 3 seconds.
  2. Enter code 1009: Using the plus and minus button, select the desired number and confirm using the On/Off button. To confirm the code, press and hold the On/Off button for 3 seconds.
  3. Select value​: Using the plus and minus button, select the value 1 ON / 2 OFF and confirm this by pressing and holding the On/Off button for 3 seconds. Save is displayed.

Rekuperationsmodi

How can I unlock the system of the ST1?

Switch the Stromer on in the normal fashion, see "Switch On Stromer" and enter your password. With -/+ you can select the number and confirm it with the On/Off button in each case.

Password: Default setting "1234", see "Password Change" to define your own password.

ST1 entsperren

How can I use the boost mode of the ST1?

Before you can use the Boost mode, this must be enabled, see "Enable Boost Mode".

Select the Power mode and press and hold the plus button.

The Boost can only be used as of 1.8 mph and is limited to 12.5 mph. Depending on the legal regulations in your country, this feature may not be available.

How can I use the move mode of the ST1?

Before you can use the Move mode, this must be enabled see "Enable Move Mode". .

Select the "Zero mode" and press and hold the plus button.

This push assistance is limited to walking speed.

How do I activate the theft mode in the myStromer app?

The Theft Mode can be activated and deactivated via the app.

Activating theft mode

You will find the theft mode on the start page of the myStromer app by scrolling down to the bottom.

Switching off theft mode

As soon as your Stromer is in theft mode, that status is displayed prominently on the start page of the myStromer app. You can exit the theft mode directly from the start page.

Note:

Note: Please activate the theft mode only if you discover that the bike has been stolen and has not automatically entered the theft mode. To protect the bike in everyday use, activate the lock or activate AUTOLOCK via the myStromer app.

How do I adjust the sensor sensitivity?

The response behaviour of the ST1X/ST2/ST2 S can be adapted to your riding style. With the sensor sensitivity, you can define the ratio between rider power and motor assistance. A higher sensitivity leads to your Stromer already reacting to the slightest pressure on the pedals.

  • In MENU, press BIKE.
  • In the TORQ.SENS. rubric you can set the sensor sensitivity.

A change to the sensor sensitivity influences the response behaviour of the ST1X/ST2/ST2 S in all assistance stages. A high degree of sensitivity decreases the range.

How do I care for / store the battery when not in use for a longer period of time?

How should one store the battery if one does not want to use the Stromer over the winter? We have developed a case that fits all Stromer batteries. The special, fireproof fabric combination offers safe protection during transport and storage as well as additional safety during loading. Available from your dealer.

  • Further important information for long-term storage:
  • store the battery in a dry place at room temperature (10 – 25 °C). The permissible storage temperature range of -20 – 60 °C must not be exceeded
  • Charge condition for long-term storage should be at least 40% – this should be checked regularly (every 4 – 8 weeks) to prevent deep discharge.
  • Do not store together with metal objects
  • Protect the battery from direct sunlight, water and other liquids
  • Never store several batteries stacked or next to each other.
How do I clean my ST1X/ST2/ST2 S?

Warning: Before starting any work on the Stromer, the battery must be removed from the battery compartment and the battery compartment closed, if possible. Avoid any contact with live parts. This could damage the electronics or cause injury to yourself.

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How do I deactivate the lock?

To deactivate the lock, proceed as follows:

  1. Press the power button.
  2. Then use the touchscreen to enter your PIN.
How do I lock the ST1X/ST2/ST2 S?

To lock your ST1X/ST2/ST2 S, proceed as follows:

  1. Press the power button to access the shortcut screen.
  2. In the shortcut screen, select LOCK.

Your ST1X/ST2/ST2 S will switch itself off if it has not been used for an extended period of time, even if it has not been switched off or locked. No lock is activated in this case, however.

NOTE: Über die myStromer App können Sie einen AUTOLOCK Timer programmieren. Damit der ST1X/ST2/ST2 S nach einer längeren Inaktivität automatisch gesperrt wird. You can set an AUTOLOCK Timer by using the myStromer App, so the ST1X/ST2/ST2 S is locked automatically after a while of inactivity.

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How do I log in to the myStromer App?

Use your smartphone to download the myStromer App from the Google Plays Store or Apple App Store.

The app guides you step by step through the registration process, whether you already have an account or not. If you do not yet have a password, via the app you can request an email allowing you to reset your password.It is only possible to set up a connection with your ST1 X/ ST2/ ST2 S if your dealer has registered the ST1 X/ ST2/ ST2 S to you under your email address, and activated it. It is essential that you use the same e-mail address as the one you gave the dealer when making your purchase. .

Forgotten password

If you have forgotten your password, simply enter the email address associated with your OMNI account here. We will then send you an email from which you can choose a new password for your account.

Forgotten user ID

If you have forgotten your user ID or no longer know which email address you supplied to the dealer at the time of purchase, you can enter your vehicle identification number (VIN) here and we will send you a message to the email address we have on file for you. You will find the VIN beneath the right-hand chain stay.

How do I move off?

The motor assistance kicks in as soon as you start pedaling and have gathered a little momentum. The motor assistance of the ST1X/ST2/ST2 S adapts itself to your riding style. The harder you pedal, the more assistance you get from your motor.

For your safety, the motor of the ST1X/ST2/ST2 S does not start to run until you have reached a minimum speed. However, always keep a brake engaged before placing the first foot on the pedal. The strong acceleration takes some getting used to. Uncontrolled takeing off can lead to a crash or to serious injury in traffic or on a loose surface.

Higher motor-assisted speeds and the additional weight may take some getting used to. Practice the operation of and riding with your ST1X/ST2/ST2 S in a calm and safe place before using it on public roads.

How do I proceed to use Seamless Ride?

Seamless Ride locks and unlocks your Stromer for you. As soon as you approach your Stromer with your smartphone, the Stromer is unlocked automatically and you can ride off without having to enter a PIN.

As soon as you park your Stromer and move away again with your smartphone, the Stromer is locked automatically.

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How do I switch on/off the low-beam headlight or full beam?

To switch the low-beam headlight or full beam (if your Stromer is equipped with a headlight for full beam) on and off, press the light button on the controller on the handlebar.

Note for ST2/ST2 S:

For your safety in daily traffic, a daytime light is integrated in your ST2/ST2 S. If the daytime light is activated (see "Daytime Light"), it lights up as soon as the ST2/ST2 S is switched on.

The daytime light is not legally permitted in certain countries and therefore cannot be activated there.

Licht

How do I switch the ST1 off?

Switch off STROMER ST1:

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How do I switch the ST1 on?

Important note: When switching on, the pedal must be completely free of load.

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How does the braking mode work?

The ST1X/ST2/ST2 S offers braking assistance for longer descents.

  • For this, press and hold the minus control button for 2 seconds.
  • Briefly press the plus or minus control button to adapt the braking power of your ST1X/ST2/ST2 S.
  • To end regenerative braking, press and hold the + or - control button again for 2 seconds.
  • Regenerative braking is also terminated automatically if the speed falls below a specified minimum and you start pedaling.

The current strength for regenerative braking is a maximum of 15 amps. To protect the battery, regenerative braking is reduced as battery charge increases. This means that when the battery is almost fully charged, regenerative braking is barely or no longer noticeable.

How does the electronic circuit on the ST2 S work?

The Shimano XTR Di2 is the first electronic mountain bike circuit. In place of a mechanical connection between the shifter and rear derailleur, the switching pulses are transmitted electrically. This provides Shimano a precise 100% control. Because there are fewer mechanical parts, there is lower maintenance and improved gear changing.

Wherever there is electronics, there is also a controller. This is completely integrated in the Di2 display, with the XTR Di2, all important information such as state of charge, gear position and change mode are shown here. Also the battery is charged via the display.

Is the battery in your Di2 circuit empty? - no problem. The ST2S is equipped with a USB charging socket.

You must consider the following when you charge your Di2 battery through your Stromer:

  • connect the ST2 charger to the Stromer
  • switch on Stromer
  • connect the Di2 battery charger to the Stromer USB charging jack plug and connect with the Di2 unit

Per charging cycle you can cover a distance of up to 2500 km depending on the switching behaviour and temperature. A full charge takes approx. 90 min.

Derailleur: For more information please refer to the manufacturer's Manual.

Display: For more information please refer to the manufacturer's Manual.

Switch: For more information please refer to the manufacturer's Manual.

 

How does the electronic shifting system (Di2) of the ST5 work and how can I charge it?

Instead of a mechanical connection between shift lever and rear derailleur, the ST5 transmits the shifting commands electrically. Shimano thus allows a 100% precise control. The saved mechanical components allow less maintenance as well as a better shifting quality.

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How does the integrated GPS-module work?

The ST1X /ST2/ST2 S has an integrated GPS module. This allows you to locate the vehicle periodically via the myStromer app. If the ST1X /ST2/ST2 S is in theft mode, its position is recorded via the GPS module. .

The GPS module cannot be switched off. Third parties are unable to view the data, however, and the position is only determined if you use the myStromer App to enquire about the location of your ST1X /ST2/ST2 S, for example, or if the vehicle is in theft mode.

A GPS signal is required so that the position of the ST1X /ST2/ST2 S can be pinpointed via GPS. This works best outdoors.

How does the menu work?

Press the power button to access the shortcut screen. Here you have direct access to all functions and settings:

Press the power button again to return to the riding mode screen. More detailed information on the individual settings can be found in the corresponding subchapters.

The mode of operation of the described settings can change with a software update.

The menu and settings are not accessible while riding. If you wish to make changes to the settings, the ST1X/ST2/ST2 S must be stationary.

How does the sleep mode on the ST2 S work?

If you do not switch off your ST2 S, it switches to sleep mode after a period of inactivity of 5 minutes. The sensor technology remains active in sleep mode. The system wakes up on its own as soon as you move your ST2 S.

Alternatively, you can wake up the ST2 S using the power button.

Always switch the ST2 off using the touchscreen if you want to prevent it from switching itself on.

How does the theft mode work?

Theft mode is activated if a locked Stromer is moved or pushed for an extended period of time. The theft mode works as follows:

  • The motor is blocked, making the bike virtually impossible to ride.
  • The position of the stolen vehicle is recorded if a cell network connection is available.
  • The lights flash.
  • The owner receives a text message on the cell phone number registered upon activation.

Should you discover against all expectations that your Stromer has been stolen without the theft mode having been activated, you can use the myStromer app to activate it manually.

The Stromer can only be taken out of theft mode by using the myStromer App.

Please note that the theft mode is only effective if the battery is in the Stromer and has a minimum residual charge.

How does the tyre change work in case of a puncture?

In the event of a puncture, the tire change is similar to that for a normal bike. If you are not sure how to change a tire, please contact a Stromer specialist retailer.

Before any maintenance work, please remove the battery from the battery box. Never disconnect or connect a plug while the battery is in the battery box. You thereby avoid the risk of an electric shock and of injury.

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How is the temperature of the engine regulated?

The temperature of a motor increases under high loads. The stress on the motor rises with:

  • Higher total weight
  • Lower individual output
  • Lower speed
  • Steady climb

If the motor reaches excessively high temperatures, this can lead to overheating and consequently to engine failure in conventional systems. The intelligent ST1X/ST2/ST2 S system monitors temperature development in the motor. Output is automatically pegged back at high temperatures in order to prevent overheating. While this may temporarily lead to reduced assistance, it effectively prevents engine failure.

A bar displays the energy flow on the ride screen. The higher the output, the longer the bar. If the output of the motor is pegged back due to high temperature, this bar becomes correspondingly shorter.
Motor output is nevertheless primarily dependent on individual pedaling output and not on the temperature of the motor. A short bar does not therefore automatically mean that the system is running at its thermal limit..

 

How long is the charging time of a ST2/ST2 S battery?

An empty ST2/ST2 S battery has a battery state of charge of approx. 80 % and changes to voltage charging mode after a charging time of just under 4 hours. The battery is full in under 5 hours.

I bought a used Stromer. How can I use the app?

In order to use the Stromer OMNI app, an authorized Stromer dealer must register you as a user on the purchased vehicle. It is best to instruct the seller (former owner) to commission his trusted dealer to transfer the Stromer bike so that it is clear that he has actually sold the vehicle or wants to sell it.

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I forgot my password or username.

If you have forgotten your password, simply enter the email address associated with your OMNI account here. We will then send you an email from which you can choose a new password for your account.

If you have forgotten your user ID or no longer know which email address you supplied to the dealer at the time of purchase, you can enter your vehicle identification number (VIN) here and we will send you a message to the email address we have on file for you. You will find the VIN beneath the right-hand chain stay.

I forgot my PIN. What should I do?

If you have forgotten your PIN, you can request a new PIN in the myStromer app, under Settings. We will then send you a new PIN by text message to the registered telephone number. Please note that the PIN can only be generated if your bike is switched on and has good cell network reception.

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I forgot the access data for my OMNI account.

If you have forgotten your password, enter the email address associated with your OMNI account in the app. We will then send you an email from which you can choose a new password for your account.

If you no longer know which email address you supplied to the dealer at the time of purchase, you can enter your vehicle identification number (VIN) in the app and we will send you a message to the email address we have on file for you. You will find the VIN beneath the right-hand chain stay.

I have lost my registration papers / COC documents. How can I get new ones?

Please contact your nearest Stromer dealer. To apply for new COC-papers (EEC – Certificate of Conformity), he needs the vehicle ID number (VIN), which can be found on the inside of the battery compartment.

I've moved. Can I have warranty work done at a local dealer?

The factory warranty applies to all Stromer specialist dealers.

Is an authorization requirement needed for the ST1X/ST2/ST2 S?

The ST1X/ST2/ST2 S offers motor assistance up to 45 km/h or 28 mph and a continuous rated power of 500 watts. The ST1X/ST2/ST2 S is thus legally a light motorcycle in class L1e with regard to Directive 2002/2004/EC. There is an obligation to register and insure vehicles of this category in most countries. Inform yourself of the related regulations to this class of vehicle in your country before riding for the first time.

The permissible gross vehicle weight of the ST1X/ST2/ST2 S is 140 kg. The gross vehicle weight is the sum of the vehicle weight (27 kg), the rider's weight and luggage.

The Pedelec and S-Pedelec/E-Bikes chapter in the accompanying general BMC Operating manual provides you with additional notes on the use of and special regulations for e-bikes.

Is the use of OMNI for free?

As soon as you have completed the activation, OMNI is activated for an unlimited period.The OMNI module on the ST1X /ST2/ST2 S functions worldwide and its use does not incur any data or roaming charges.

Warning Label

If the motor is under heavy load for a longer period, e.g. on long ascents, it may overheat. In order to avoid burns, make sure that you do not touch the engine with your hands, feet or legs.

In order to avoid a life-threatening electric shock, make sure that no objects can be held through openings in the ST1X/ST2/ST2 S.

Make sure that the ST1X/ST2/ST2 S cannot be used by third parties without your consent.

What anti-theft protection does my Stromer ST1 offer with OMNI Interface B?

You can lock your Stromer ST1 with a PIN, leading to the motor locking if it is moved. The Stromer can then only be unlocked and ridden again normally by entering your PIN or using the Stromer OMNI BT app.

IMPORTANT: No PIN is set on the Stromer ST1 at delivery. We recommend immediately setting your own PIN using the Stromer OMNI BT app so that you can use the electronic locking of your Stromer to its full extent.

What are the benefits of the OMNI app?

Get the most out of your Stromer. Install the Stromer OMNI app on your smartphone and discover the entire world of Stromer.

The Stromer OMNI app always shows you in black and white when you rode how fast with your Stromer. Extensive statistics show when you rode your Stromer, and what amount. You can also adapt your e-bike’s behavior to your needs, create personal tuning of the assistance and monitor service entries. And thanks to the clever integrated anti-theft protection, your travels remain carefree. You are always informed of the location and status of your Stromer.

NOTE:

  • The basic functions of the Stromer can also be used without a smartphone.
  • You do not always need to have your smartphone with you to use the Stromer.
  • The Stromer OMNI app is available for iOS and Android smartphones.
  • OMNI app functions are only available if the Stromer is switched on, locked or in sleep mode. If the Stromer is switched off, no live information can be called up and no commands can be sent to the Stromer.

DOWNLOAD

Apple: AppStore

Android: GooglePlay Store

 

 

What are the components of the ST1X/ST2?

What are the differences between OMNI Interface C and OMNI Interface B?

Through the limited connectivity, certain functions such as localization, communication with the app or remote updates are not available with OMNI Interface B. The time is also not set automatically and is initially not available on the Stromer ST1 with OMNI Interface B. The Smartlock functions are also not available. Because there is no brightness sensor with OMNI Interface B, the background color of the display can only be manually changed between bright (DAY) and dark (NIGHT).

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What are the differences between the Stromer OMNI app and the Stromer OMNI BT app?

The Stromer OMNI BT app is only compatible with the Stromer ST1 (only the new bike from MY19 with OMNI Interface B), whereas the Stromer OMNI app works with all other models with OMNI Interface or OMNI Interface C.

The Stromer OMNI BT app communicates directly with the Stromer via Bluetooth Low Energy (BLE) and thus even works when the cell network reception is poor. The Stromer must therefore always be within Bluetooth range of the smartphone to use the app.

Due to the limited connectivity of the Stromer ST1, functions such as localization or the statistics are not available in the Stromer OMNI BT app.

What are the individual parts of ST1?
  1. Battery eject button
  2. Battery charging socket
  3. Battery compartment lock
  4. Interface
  5. Brake sensor
  6. Battery compartment
  7. Torque sensor
  8. Hub motor

Read more

 

What are the regulations for replacements?

REPLACEMENT OF ADD-ON PARTS ON THE ST1X/ST2/ST2 S

In general, only use original parts approved by Stromer for your ST1X/ST2/ST2 S.

Certificate of Conformity: For type approval of the ST1X/ST2/ST2 S, certain parts were determined that must not be changed. This means that the approval as per L1e only remains valid as long as the original parts are used. The following parts can only be replaced with identical original parts, otherwise the certificate of conformity of your ST1X/ST2/ST2 S is invalid.


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What benefits does the Stromer OMNI BT app offer?

Get the most out of your Stromer ST1. Install the Stromer OMNI BT app on your smartphone and discover the entire world of Stromer.

With the Stromer OMNI BT app, it is possible to lock and unlock your Stromer via Bluetooth. You can also adapt your Stromer ST1’s behavior to your needs, create personal tuning of the assistance and monitor service entries. Updates of the firmware can also be initiated via the app.

OMNI BT app functions are only available if the Stromer is switched on and connected via Bluetooth. If the Stromer is switched off or outside of Bluetooth range, no information can be called up and no commands can be sent to the Stromer.

What can I control by using the controller?

Using the controller, you can control the most important functions of the ST1X/ST2/ST2 S while riding without taking your hands off the handlebars.

What connectivity does my Stromer ST1 offer with OMNI Interface B?

OMNI Interface B only includes Bluetooth connectivity. With this, the Stromer ST1 can be connected to the Stromer OMNI BT app and software updates can be loaded via your smartphone’s Bluetooth hotspot.

What do the icons on the display of the ST1 mean?
What does the icon means on the status bar?

The following information is shown in the status bar at the top edge of the display:

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What does the LED on the charger mean?
  • LED on the ST1X/ST2/ST2 S attery charger does not light up: Check whether the ST1X/ST2/ST2 S attery charger is correctly connected to the power network.
  • LED lights up red with battery connected: The battery is not recognized by the ST1X/ST2/ST2 S attery charger. Check the connector between the ST1X/ST2/ST2 S battery charger and the battery.
  • LED flashes red: ERROR - over-voltage protection, overcharge protection, short-circuit or the battery is damaged.

  • Avoid charging processes in over 40 °C or in hermetically sealed rooms.
  • Avoid water, moisture, dust or the proximity of flammable materials.
  • Always place the battery charger on a secure and stable surface.
  • Do not charge the battery if the housing of the battery or battery charger displays any cracks or fractures.
What does the power button of the ST1X/ST2/ST2 S do?

Switch On

  • To switch on, press the power button.
  • If your ST1X/ST2/ST2 S has been locked with a PIN, you must enter the Stromer PIN after switching on so that you can use it, see "Theft Protection".

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What intensity does the rear light of the ST2 S have?

5 high-efficiency LEDs ensure that your ST2S can be clearly seen from a distance and from the side. The brake light has 5 times the brightness of a standard rear light and reliably warns the following traffic. The registration plate light is integrated practically invisibly into the underside of the housing.

What is important in order to transport the ST1X/ST2 by car or on the airplane?

In order to transport the ST1 X/ST2 with your car, always remove the battery from the battery box and transport it separately.

  • The ST1 X/ST2 lithium-ion battery has a capacity of 618 Wh and is considered dangerous goods.
  • The ST1 X/ST2 battery belongs to hazard class 9.
  • Transport by airplane as well as any shipment must be approved separately.

If you would like to transport or ship the ST1 X/ST2 by airplane, please contact the transport company in advance. They will be able to inform you of the valid regulations. Before transport, be sure to speak with an expert on hazardous materials.

What is Smartlock (previously Seamless-Ride) and how does it work?

Smartlock-Ride locks and unlocks your Stromer for you. As soon as you approach your Stromer with your smartphone, the Stromer is unlocked automatically and you can ride off without having to enter a PIN.

As soon as you park your Stromer and move away again with your smartphone, the Stromer is locked automatically.

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What is the scope of supply of ST1?

Along with the Stromer, you will also receive:

  1. the charger
  2. the rechargeable battery
  3. the adapterand
  4. the mains cable

Leiferumfang

What is the scope of supply of ST1X/ST2/ST2 S?

What is the theft protection?

The ST1X/ST2/ST2 S provides you with optimum theft protection. If you lock the ST1X/ST2/ST2 S you alone are able to switch it back on.

Theft mode is activated if the locked ST1X/ST2/ST2 S is moved or pushed for an extended period of time. The motor is blocked and the position of the ST1X/ST2/ST2 S is recorded periodically if a cell network connection exists. This makes your ST1X/ST2/ST2 S an unattractive proposition for pilferers.

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What kind of battery is built-in the ST1X?
  • The ST1 X is equipped with a heavy-duty lithium-ion battery. It supplies the drive system and all other electronic components with power. The battery management system (BMS) developed by Stromer protects the battery against overvoltage and undervoltage and optimizes the service life of the lithium-ion battery.
  • You can fully recharge the ST1 X battery after every ride, which increases the service life of the battery and ensures that you are always ready for the next ride. There is thus no need to ride the battery until it is empty each time, as there is no memory effect. Perform as many partial charges as possible, do not ride the battery until it is completely empty and recharge it even after a short rides.
  • Do not dispose of your ST1 X battery and the battery charger in domestic waste. In most countries, dealers are obliged to take back electrical appliances and batteries.
  • Get to know the current national regulations for the disposal of old electronics and batteries. Bring used battery chargers and the battery back to your Stromer dealer.
What kind of battery is built-in to the ST2?
  • The ST2 is equipped with a heavy-duty lithium-ion battery. It supplies the drive system and all other electronic components with power. 78 individual standard battery cells supply a total of 814 Wh.- The battery management system (BMS) developed by Stromer protects the battery against overvoltage and undervoltage and optimizes the service life of the lithium-ion battery.
  • You can also use your ST2 battery in another Stromer ST2 or use an additional battery for your ST2.
  • You can fully recharge the ST2 battery after every ride, which increases the service life of the battery and ensures that you are always ready for the next ride. There is thus no need to ride the battery until it is empty each time, as there is no memory effect. Perform as many partial charges as possible, do not ride the battery until it is completely empty and recharge it even after a short rides.
  • Do not dispose of your ST2 battery and the battery charger in domestic waste. In most countries, dealers are obliged to take back electrical appliances and batteries.
  • Get to know the current national regulations for the disposal of old electronics and batteries. Bring used battery chargers and the battery back to your Stromer dealer.
What kind of headlights are built-in to the ST2 S?

The M99 PRO is the high-tech headlight for your ST2S; it meets the requirements of the automotive standard ECE 113C for low beam & high beam and for daytime running lights to ECE 87. The headlight has approx. 1600 lumen. A recommendation for the setting of the headlight is that its light beam must be inclined at least such that its centerline at a distance of 5 m from the headlight is only half as high as at its exit from the headlight. In the European Union, this setting is required by law.

For further information, please refer to the manufacturer's manual.

What kind of tyres are approved for the ST2 S?

With normal Pedelecs with support up to 25 km/h, the legislator prescribes no special tyres.

There is a special release for your ST2S tyres needed. The solution is the ECE-R75 with European wide approval.

The special Continental Top Contact 2 tyres are therefore our first choice for your ST2S

Check your tyre pressure before each ride: Our recommendation is 3.5 - 4 BAR/45-65PSI

Note: Care and transport, flat tyre

The following tyre dimensions are approved for the ST2S.

Inch designation ETRTO size with ECE-R75 approval

26x1.75 47-559

26x2.00 50-559

26x2.10 54-559

26x2.15 55-559

What luminosity do the headlights have?

The luminosity of the ST2 headlight is on a par with the Supernova headlight in the ST1 Platinum City Kit. Both headlights have the same lamp head with LED function and approx. 170 lumens. The new, more compact construction has improved cooling and made front mounting possible.

What riding functions does my Stromer ST1 offer with OMNI Interface B?

The Stromer ST1 offers the usual Stromer riding functions:

  • Three assistance levels of various strength, one of which can be configured via the Stromer OMNI BT app
  • Five regenerative braking modes of various strength (motor brake at rear wheel)
  • Configurable motor brake at rear wheel when the brake lever is operated
Where are the total distance, the energy consumption and trip time shown?

To display completed trips, trip time and the average speed and the energy consumption, proceed as follows:

  1. In MENU, press BIKE.
  2. In the TOTALS rubric, the following information is displayed for you, among other things:
  • KM TOTAL or MILE TOTAL: The total distance traveled with your ST1X/ST2/ST2 S (km or miles)
  • TRIP: The total trip time (hh:mm)
  • KM/H TOTAL or MI/H TOTAL: The total ridden average speed (km/h or mph)
  • WH/KM TOTAL or WH/MILE: The average energy consumption (Wh/km or Wh/mile)
Where can I find the system information about my ST1X/ST2/ST2 S?

The currently installed firmware version as well as the serial numbers of the touchscreen and the controller can be displayed as follows:

  1. Press the power button to access the shortcut screen.
  2. In the shortcut screen select MENU and then SYSTEM.
  3. In the ABOUT rubric, the currently installed firmware version and the serial numbers of the touchscreen and the controller are shown.
Where do I tune the assistance mode 2 in the myStromer app?

The myStromer app can be used to fine-tune the assistance mode 2. In the TUNING menu you can set the following parameters to your own requirements:

  • Speed - Limits the maximum speed of motor assistance
  • Torque - Higher torque produces faster acceleration
  • Agility - Reaction time of motor assistance

As soon as you have created your personal tuning, a star will appear on the assistance mode 2 screen in riding mode.

You need an ST1 X/ST2 with activated OMNI to be able to use this function. The tuning is loaded as soon as the ST1 X/ST2 is switched on and a cell network signal is available. The ST1 X/ST2 must be stationary in order to activate the tuning.

Where is the battery state of charge shown?

In the ride screen, you have the option of tracking the battery state of charge for your ST1 X. The battery state of charge is shown in the form of a bar and in percent. If the battery is empty, your ST1 X automatically switches off the motor and changes to the no-assistance mode.

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Where is the mobile network communication status shown?

The mobile network communication status of the ST1X /ST2/ST2 S is shown using various indicators in the riding display.

If the ST1X /ST2/ST2 S has no mobile network reception or no connection can be established to the network, this is indicated by a circle with a line through it.

Similarly to a smartphone, signal strength is indicated by five bars. The more bars are solid, the better GSM reception is.

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Where is the power button?

The power button is located on the bottom of the head tube below the touchscreen.

The power button has the following functions:

  • Switch on
  • Change from shortcut screen to ride screen/2/3
  • Change from ride screen to shortcut screen
  • Change from any point in the menu to the shortcut screen

Where is the power-button and which function has it?

The power button is located on the bottom of the head tube below the touchscreen.

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Where is the USB charging socket?

Is the battery in your smartphone empty? - no problem. The ST2/ST2 S is equipped with a USB charging socket. Connect your smartphone while riding to recharge the battery.

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Which additional benefit does the myStromer app offer?

Get everything you can out of your ST1 X/ ST2/ ST2 S.

  • Install the Stromer app on your smartphone and discover the entire world of the ST1 X/ ST2/ ST2 S.
  • The Stromer app is the easiest way to adapt your ST1 X/ ST2/ ST2 S to your needs.
  • Perform your personal fine-tuning on the assistance mode 2.
  • The app also shows you the periodically identified position and the battery state of charge - even if you are not near the ST1 ST1 X/ ST2/ ST2 S.
  • The basic functions of the ST1 X/ ST2/ ST2 S can also be used without a smartphone.
  • There's no need to have a smartphone with you all the time in order to use the ST1 X/ ST2/ ST2 S.

The myStromer App is available for iOS (Version 7.0 or later) and Android (Version 4.1 or later) smartphones.

OMNI functions are only available if the ST1 X/ ST2/ ST2 S is switched on, in the Lock or in the Sleep mode. If the ST1 X/ ST2/ ST2 S is switched off, no live information can be called up and no commands can be sent to the Stromer.

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Which brakes are built-in to the ST2 S?

With the ST2 S, Stromer relies on the tried and tested 4-piston technology of motorcycle racing, adapted to their ST2S, this promises maximum braking power so that you can stop in a timely manner.

Use only brake pads that are also street legal or have been released.

For the ST2S they are the Magura 9.1 Performance brake pads (Status April 2016). Contact your Stromer trader, for work on the brake system.

For more information please refer to the manufacturer's Manual.

Which functions does the riding speed switch (boost-mode) have?

The ST1X/ST2/ST2 Sprovides you with complete assistance at the press of a button. The boost mode accelerates you to 20 km/h or 12 mph, even without pedaling.

  • To activate the boost mode, press and hold the plus control button on the handlebar.
  • The boost mode is activated after 2 seconds. BOOST is displayed on the touchscreen.
  • As soon as you release the plus control button, the boost mode is deactivated again.

The boost mode does not switch on until you have reached a minimum speed. As soon as you release the plus control button or press the brake, the boost mode is switched off.

Fahrgeschwindigkeitsschalter

Why does the total distance between user statistics in the app differ from the total distance on the bike?

The statistics in the Stromer OMNI app provide a quick overview of your Stromer usage. It is divided into Bike Statistics and User Statistics.

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Why is the light button on my Stromer ST1 not working?

As there is no independent daytime running light integrated on the Stromer ST1, the low beams must always be switched on. There is therefore no light button function of the controls.