Cruise control: Automatically maintaining the speed when riding downhill

In its role as a downhill assistant, the cruise control function supplements the previous regenerative braking and is active from Stromer firmware version 4.4.3.3. The cruise control automatically adapts the motor resistance to maintain the speed that was driven when the cruise control was activated (pressing and holding the minus button). The cruise control speed can be adjusted up or down in predefined speed steps by pressing the plus or minus button.

In Menu/Bike/Recup Mode, settings can be changed for regenerative braking. Here you can choose between cruise control (default function) or the previous regenerative braking. The speed steps (default: 5 km/h) and the pedal force for automatic deactivation of the motor brake can also be set here.

Recup Mode: Stromer e-bike regenerative braking

Using the basic Recup Mode regenerative braking assistance:

• For this, press and hold the minus control button for 2 seconds.
• Briefly press the plus or minus button again to adapt the braking power.
• To end regenerative braking, press and hold the plus or minus button again for 2 seconds.
• Regenerative braking is also terminated automatically if the speed falls below a specified minimum and you start pedaling.

The current strength for regenerative braking is a maximum of 15 amps. To protect the battery, regenerative braking is reduced as battery charge increases. This means that when the battery is almost fully charged, regenerative braking is barely or no longer noticeable.

Activating the push assistance (Move mode)

Your Stromer has built-in push assistance. This Move mode supports you when you want to push your e-bike.

1. Press the power button to access the shortcut screen.
2. In the shortcut screen, select “MOVE”.
3. Press and hold the plus button on the handlebar for as long as you require the push assistance.
4. Press the power button to deactivate Move mode.

Be sure to delete the Stromer from your account via the app (“Remove bike” function).
Only then can the new owner link the bike to their account.
Also turn in the license plates to the traffic authority and have them cancel the vehicle registration document.
And if you have taken out additional theft coverage for your Stromer, cancel your contract in good time.

Stromer E-Bike: Insurance and insurance partners

When you buy a Stromer bike in Switzerland, one-year TCS insurance is included in the price.

In the Netherlands and Belgium there is a similar offer in cooperation with VAB.

You can find more information about Stromer e-bike insurance on our insurance page.

A speed pedelec is an electric bike with pedal assistance up to 45 km/h, whereas a regular e-bike is usually limited to 25 km/h. See also "Speed pedelec vs e-bike. What is the difference?"

Suspension forks are available for all Stromer models. They can either be ordered directly ex works during the configuration via your Stromer dealer or can be retrofitted by the dealer at an additional charge.

Stromer E-Bike: Suspension fork and suspension seatpost

The Stromer e-bike suspension fork and the suspension seatpost offer additional comfort when riding on uneven routes and protect the wrists and back from vibrations and impacts. They are available as an upgrade option.

All current Stromer models can be configured or retrofitted with a suspension fork as well as a suspension seat post. You can add the suspension options when buying a new bike in the Stromer e-bike Configurator or order it via your Stromer dealer.

Please note that Stromer e-bikes are not mountain bikes, even with suspension forks. They are therefore not suitable for difficult terrain.

The carbon belt drive has several advantages compared to the chain drive: It is low-maintenance, quiet and offers optimum power transmission.

The ST7 is equipped with a USB port that allows you to charge your smartphone. However, not all smartphones are compatible with this function. We recommend checking in advance whether your device can be charged via the ST7.

Stromer E-Bike: Private leasing

If you are a private individual interested in a leasing or financing model for a Stromer e-bike, please contact our Stromer dealers directly. Interesting, individual financing models or e-bike subscriptions are offered in many countries.

For employee leasing offers we cooperate with various partners. Learn more about Stromer e-bike leasing on our leasing page.

Stromer e-Bike: Mounting a trailer

You can attach a trailer to your Stromer Speed Pedelec. For this you need the Trailer plate kit as a coupling. When buying a new Stromer you can buy the trailer plate kit in the Stromer Bike Configurator directly as an optional accessory. You can obtain it separately from your Stromer specialist dealer. The professional assembly is carried out by the dealer.

Attention: The legal regulations for the use of trailers and child seats on Speed Pedelecs vary from country to country. Please inquire with the responsible authorities in your country whether driving with a trailer is permitted in your country.

Please remember that a trailer affects the handling of your Stromer e-bike. On tight bends, certain trailers have a tendency to tip over. For this reason, ride with caution and adjust your speed and riding style to the conditions. Some trailers are only approved by their manufacturers for use with bicycles or Pedelecs (pedal assistance up to 25 km/h). Please always observe the advice of the trailer manufacturer. Your Stromer specialist dealer will gladly advise you about the options.

Stromer E-Bike: Ordering spare parts

Unfortunately, we do not have the possibility to send you spare parts for your Stromer directly.
Please contact a Stromer dealer, as they can order the parts you need.

Also Add-ons such as batteries, chargers, tires and bags can also be requested from a Stromer dealer of your choice.

Stromer vehicle papers / COC documents lost

If you have lost the vehicle papers / COC documents (Certificate of Conformity) for your Stromer S-Pedelec, please contact your Stromer dealer. You can find a Stromer dealer near you via our Store locator.

To apply for new COC papers, please inform your dealer of your Stromer’s VIN. This can be found on the inside of the battery compartment or under the right chainstay.

COC papers are only produced for Stromer bikes sold in the EU. Stromer bikes sold in Switzerland and all countries outside Switzerland have a vehicle registration document. If you lose your vehicle registration document, please contact your respective registration office.

Activating and deactivating theft mode

The theft mode of your Stromer can be activated and deactivated via the Stromer OMNI app and Stromer OMNI BT app.

Activating theft mode
You will find the theft mode on the start page of the Stromer OMNI app and Stromer OMNI BT app if you scroll all the way down and can activate it there.

Switching off theft mode
As soon as your Stromer is in theft mode, that status is displayed prominently on the start page of the Stromer OMNI app and Stromer OMNI BT app. You can exit the theft mode directly from the start page.

Note:
Please activate the theft mode only if you discover that the bike has been stolen and has not automatically entered the theft mode. To secure the bike in everyday use, activate the lock manually or activate “AUTOLOCK” via the Stromer OMNI app and Stromer OMNI BT app.

How-to-video:

https://www.youtube.com/embed/AB7EWqcYd6g

The factory warranty applies to all Stromer specialist dealers and is independent of where you bought your Stromer Speed Pedelec. Take advantage of our Store locator, to find a specialist dealer near you and contact them directly. For further information on the warranty period, warranty scope and exclusion of warranty, please refer to the Stromer warranty provisions.

You can attach a trailer to your Stromer Speed Pedelec. For this, you will need the Trailer Plate Kit as a coupling.

Note: The legal regulations regarding the use of trailers and child seats with Speed Pedelecs may vary by country. Please inquire with the relevant authorities in your country to determine whether using a trailer is permitted.

Please be aware that the handling of your Stromer E-bike may change with a trailer. Some trailers have a tendency to tip in tight curves. Therefore, drive cautiously and adjust your speed and riding style to the conditions. Some trailers are approved for use only on bicycles or pedelecs (pedal assistance up to 25 km/h) by their manufacturers. Please follow the instructions of the respective manufacturers without fail.

Stromer E-bike: Permissible total weight. This means: Vehicle including battery (approximately 30 kg) plus rider, luggage, and trailer.

For Stromer models with 27.5" inch rims, the permissible total weight is 150 kg. For Stromer models with 26" inch rims, the permissible total weight is 140 kg. The permissible total weight is also indicated on all vehicles on the silver sticker inside the battery compartment.

Child seats as well as FollowMe (also known as shadow bike) are not permitted to be mounted on a Stromer E-bike.

Deactivating the immobilizer

To deactivate the immobilizer of your Stromer, proceed as follows:

1. Press the power button.
2. Touch the touchscreen.
3. Enter your PIN via the touchscreen.

Your Stromer is now unlocked.

SIM card for Stromer OMNI

For the operation of the Stromer s-pedelec as well as for the use of Stromer OMNI, the bike communicates via the cell network. A SIM card is permanently installed in the bike for this. The SIM card cannot be removed or swapped.

Good cell network reception is essential for communication. The OMNI functions may therefore be limited to some extent inside buildings.

Stromer OMNI is available for all Stromer models (except older ST1 versions)

Stromer OMNI: Free of charge

Stromer OMNI can be used free of charge. Once you have completed the activation, the OMNI module remains activated for an unlimited period of time and works worldwide. There are no data or roaming charges for use.

If your Stromer is not switched on for 18 months, the SIM card is automatically switched to inactive. To reactivate it, please contact your dealer, who in turn will get in touch with Stromer Technical Support. Take advantage of our Store locator to find a specialist dealer near you.

Stromer E-Bike: Private leasing and financing

Currently, we do not offer our own financing model for private individuals.

However, many dealers offer their own leasing and financing models. They will inform you in detail about the different possibilities and terms.

Learn even more about e-bike leasing and leasing for employees on our leasing page. In Switzerland, we work with AMAG All-Inclusive Leasing, among others.

Performing a reset

If your Stromer with OMNI C should no longer react to inputs via the power button and touchscreen, you can force a restart. Press and hold down the power button for at least 10 seconds. Your Stromer is switched off and can then be switched on again in the usual way.

Stromer OMNI: TMM calibration

In the Stromer OMNI display, select “Sensor” and then “Calibrate”. Please make sure that the pedals are not under load in the process.

Activating e-bike daytime running light

For your safety, the Stromer bikes (except for older ST1 models) are equipped with a daytime running light.

• As soon as you switch on your Stromer e-bike, the daytime running light and the low beam light up. The daytime running light stays on even if you switch off the low-beam headlight.
• If you do not want to have the daytime running light activated all the time, your Stromer dealer can individually set the daytime running light.
• We recommend always activating the daytime running light. You are perceived better by other road users as a result and increase your safety in traffic.
• The daytime running light is not legally permitted in certain countries and therefore cannot be activated there by the dealer.

Yes, Stromer offers various customization options, such as different tires, saddles, accessories, and battery upgrades.

Stromer ST1 X, ST2, ST2 S: Spare key

All keys for the the older Stromer models ST1 X, ST2 or ST2 S are provided with serial numbers and can be reordered by your Stromer dealer. You will find the key number in the Stromer OMNI app under “Service booklet”/“Camlock”. As each key is a one-off production, delivery can take some time. The key can be ordered by you or your dealer at www.camlock.com/de/ersatzschluessel.

Alternatively, you can also have the whole lock mechanism replaced by your dealer.

Stromer Speed Pedelec: Compulsory registration

Stromer Speed Pedelecs offer motor assistance up to 45 km/h (28 mph) and are therefore legally light motorcycles of class L1e with regard to Directive 2002/2004/EC (USA: Class 3). There is an obligation to register and insure vehicles of this category in most European countries. Before riding your Stromer for the first time, it is essential that you obtain information from your registration authority about the applicable national regulations for this vehicle category.

Stromer E-Bike: Change of ownership

With the new Stromer OMNI app (release June 2021, from version 3.0.0), you can change the owner yourself (see “Pairing” function). To do this, the previous owner must first remove the bike in the app so that it can be reassigned.

If you have purchased a Stromer ST1 with OMNI BT app, we need the email address of your Stromer account, the VIN of the bike as well as our personal details. If you do not yet have a Stromer account, you can have an account created by a Stromer dealer or download the Stromer OMNI app and use it to create your own account.

Stromer with OMNI, OMNI C: Forgotten PIN

If you have forgotten the PIN for your Stromer bike, create a new PIN in the Stromer OMNI app under “Settings”/”Change PIN”. You must enter and confirm this twice in succession. The new PIN will automatically be sent to your bike and via text message to your registered cell phone number. Please note that the PIN can only be created if your Stromer is switched on and has good cell network reception.

Yes, wearing an approved helmet is mandatory. Discover our smart helmets that can connect to your Stromer, or get advice from your local Stromer dealer.

Stromer e-Bike: Child seat

Before fitting a child seat on your Stromer e-bike, bear in mind that children are protected better in a trailer than in a child seat on the carrier.

Please remember that a child seat affects the road behavior of the Stromer. Ride with caution and adjust your speed and riding style to the conditions. The high center of gravity in particular makes parking the Stromer on the side stand more difficult. The Stromer could tip over with the child still in the seat. Please inquire with the responsible authorities about the legal situation regarding the carriage of children on S-Pedelecs.

Important: When fitting child seats, please note that the Stromer carrier has only been tested for a maximum load of 17 kg/22.5 kg (depending on the model). Therefore, only use child seats that can be mounted directly on the seat tube (ST2 Ø = 42 mm). Especially in the case of comfort frames with a low step-over height, there is not always sufficient space for the bracket. We therefore recommend checking whether it can be fitted before you buy.

Adjusting the sensor sensitivity

You can adjust the responsiveness of your Stromer Bike to your riding style. With the sensor sensitivity, you can define the ratio between rider power and motor assistance. A higher sensitivity leads to your Stromer already reacting to the slightest pressure on the pedals.

Press “SENSOR” in the display and adjust the sensitivity there with the plus and minus button.

Note:
A change to the sensor sensitivity influences the responsiveness of your Stromer in all assistance levels: High sensitivity reduces the range because it generates a higher power consumption. You can also set the sensitivity via the Stromer OMNI app under “Motor tuning”.

The warranty extension is an automated process that can only be completed using the link provided in the email. Once the deadline has passed, the link automatically becomes invalid, and unfortunately, we are no longer able to activate the warranty extension. You cannot extend something that no longer exists.

Stromer Warranty Terms

Motor not properly supplying power

If the motor of your Stromer s-pedelec is not supplying power, the brake sensor may not be set correctly. Have setting of the brake sensor checked by your dealer.

Stromer E-Bike: CoC papers for EU and Germany

Stromer Bikes produced for the Swiss market do not have a CoC (Certificate of Conformity), but instead are delivered directly with a vehicle registration document.

CoC papers for Germany and the EU can only be issued if the bike complies with the EU standard: A German Stromer dealer may have to retrofit the bike accordingly – for example by fitting reflectors in the spokes. They must then confirm this to our sales department so that a CoC can be issued.

Alternatively, you can use the customs documents and the Swiss vehicle registration document to arrange for an inspection by TÜV in order to obtain a German registration. However, requirements may vary by state.

We currently do not have a Stromer with a 25 km/h motor in our product range. Since the official approval is only valid for a motor with a certain output, it is also not possible to curb a 45 km/h motor for legal reasons.

Stromer E-Bike: Performing changes yourself

In principle, work of any kind on your Stromer e-bike should only be carried out by a Stromer specialist dealer.

Stromer Theft mode

Theft mode is activated if the locked Stromer e-bike is moved or pushed for an extended period of time. The theft mode works as follows:

• The motor is blocked, making the bike virtually impossible to ride.
• The position of the stolen vehicle is recorded if a cell network connection is available.
• The lights flash.
• The owner receives a text message on the cell phone number registered upon activation.

If your Stromer is stolen without the theft mode activated, you can activate it manually via the Stromer OMNI app. The Stromer can only be taken out of theft mode by using the Stromer OMNI app.

Please note that the theft mode is only effective if the battery is in the bike and has a minimum residual charge.

Stromer e-bike: Charging the battery

The battery of your Stromer may only be charged using the corresponding charger. The battery can be charged directly in the Stromer or away from the bike.

Charging the battery externally (outside the bike)

• First connect the charger to the mains plug (LEDs light red and green), then to the battery.
• Hold the charger cable loosely in your hands and slowly lead it near the socket of the battery. The magnets will help you to align the plug correctly.
• The LEDs on the charger light up orange and green during the charging process.
• When the battery is fully charged, the LEDs on the charger light up green.
• First disconnect the battery/power supply from the Stromer charger and then disconnect the charger from the mains plug.

Charging the battery internally (in the bike)

• The connector for the charging cable is located on the left side of the down tube, just below the connection to the head tube.
• Open the cover of the charging socket.
• Connect the charger to the mains. The integrated LEDs light up red and green.
• Hold the charger cable loosely in your hands and slowly lead it near the socket of your power supply. The magnets help you to align the plug correctly.
• Connect the Stromer charger to the Stromer. The LEDs light up orange and green.

How-to video for all Stromer models with OMNI Interface:

You can find your Stromer’s VIN (Vehicle Identification Number) in several places:

• Inside the battery compartment – Open the compartment and look on the inside surface.
• Under the right chainstay – Check the underside of the right rear frame tube.
• In the Stromer App – Go to Profile → Service booklet to view your VIN digitally.

If you still can’t locate it or need help, your Stromer dealer can assist you.