Find the answer to your question
WREN recall
I need my Stromer. Can I expect to receive a temporary replacement?
We understand your request for a temporary replacement bike. However, given the exceptional scale of this recall, more than 6,000 affected bikes worldwide, it is unfortunately not feasible for Stromer or the dealer network to provide replacement bikes on loan. We recognise that this creates inconvenience, and we sincerely regret that this option cannot be offered.
Will I receive compensation for my loss of mobility?
We are well aware of the impact the temporary immobilisation of your bike has on your daily mobility.
At the moment we are not in position to offer a compensation available for loss of mobility. We are focusing now on organizing the fork repairs as soon as possible.
What are my next steps now that I know my bike is affected by the WREN recall?
If your vehicle is affected by the recall, you should stop driving it for safety reasons until the necessary modifications have been carried out by your dealer. myStromer AG will inform its customers and dealers as soon as the replacement parts are available. Our team is working hard to procure the replacement parts as quickly as possible. By the start of 2026 we will provide further details on this.
How can I transport my affected Stromer to the dealer?
For safety reasons, the vehicle should not be driven! Your vehicle may still be moved by pushing it or transported to your specialist dealer using a transport option. We are aware that this will be a challenge in some cases, and we apologize for the inconvenience.
Why will the WREN fork replacement take so long?
The safety of our drivers is our top priority, which is why we issued a safety notice as quickly as possible. Unfortunately, this swift action has resulted in longer waiting times for the necessary replacement parts, as supply chains have been unable to respond to demand as quickly as we would have liked. We are aware that this can pose a challenge in individual cases and we apologize for the inconvenience.
Who covers the leasing costs and what should I do next?
We are well aware of the impact the temporary immobilisation of your bike has on your daily mobility.
At the moment we do not have a compensation available for leasing costs. Our focus is now on organizing the fork repairs as soon as possible.
Can I replace the WREN suspension fork with a rigid fork?
Please check with your Stromer retailer on the possibilities of installing a rigid fork, as well as the costs for such a replacement.
Be aware that our stock of rigid forks is limited.
What will the WREN recall solution entail? Will it involve a new fork?
The suspension fork will be repaired. The steerer tube, bridge, and legs will be renwed. The current dampers of your suspension fork will be re-used in this new fork kit.
My bike is still under warranty. Will the warranty be extended for the period during which I am unable to use my bike due to the recall?
Replacement parts are currently in production. We will send you a second notification once the remedy is available. Stromer expects to notify customers by the start of 2026 regarding a free-of-charge suspension fork repair at an authorized Stromer dealer of your choice.
Once we know more about the repair timeline, we will look into the duration of the standard warranty.
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