Possible risk of fork breakage in a production series of STROMER BIKES ST1, ST3 and ST5.
May 5, 2022 (updated on 5 December 2022)
Your driving safety is our top priority at all times. With this notification we would like to orient you about a possible safety risk.
Regrettably, we have recently discovered that the forks of a small number of S-pedelecs of the ST1, ST3 and ST5 models have a manufacturing defect. Extensive quality and stress tests conducted by an external testing institute prove that this is a sporadically occurring component defect in the manufacturing process of a certain production batch.
Specifically affected are around 500 bikes of the models ST1, ST3 and ST5 sold in the EU and Switzerland. In the course of the measures undertaken by Stromer, 414 forks have already been exchanged.
Affected customers have been informed by Stromer directly by e-mail and by letter. They can have a free fork exchange carried out immediately via an authorized STROMER dealer of their choice. The use of the affected bikes must be discontinued for safety reasons. There is a risk of fork breakage as a result of use, leading to possible injury.
myStromer AG would like to apologize expressly and sincerely for the inconvenience and thank the affected Stromer owners for their understanding.
Customer inquiries regarding this fork replacement should be directed to: email@example.com