Stromer OMNI: Incorrect location display

The localization of a Stromer Speed Pedelec with an OMNI Interface C works using GNSS (GPS & GLONASS) as well as mobile communications (2G/3G).

If a GNSS position can be determined while the bike is switched on, this is transmitted to and displayed in the Stromer OMNI app. The currently valid GNSS position is visualized on the OMNI Interface C by means of a white pin icon in the status bar.

If no GNSS position can be determined, instead the position of the cell tower that is currently being used by the OMNI Interface is shown, if known. A currently valid mobile communications position is visualized on the OMNI Interface by means of a gray pin icon in the status bar.

With the position of the cell tower, however, it is not possible to determine the precise location of the bike. The Stromer OMNI app currently does not show a visualization of whether it is displaying a GNSS or a mobile communications position.

Before transmitting the GNSS position, OMNI firmware versions 4.1.3.3 to 4.2.3.8 validate whether this is within the transmission range of the currently used cell tower. If this is not the case, the position of the cell tower is transmitted. From firmware version 4.2.4.6, this validation is no longer performed as there is no guarantee that the position of the cell tower is correct.

Stromer ST1: OMNI for models until October 2021

For Stromer ST1 models produced before October 2021, an upgrade to OMNI C is unfortunately not possible, as the requirements are not available in the older OMNI B. You would need to have a new OMNI display/interface installed that meets these requirements.

Activating and deactivating the Autolock function in the Stromer OMNI app

You can activate and deactivate the Autolock function of your Stromer e-bike via the Stromer OMNI app.

To activate Autolock, open “SETTINGS”/“AUTOLOCK” in the Stromer OMNI app and set a timer. The minimum period that can be set at the timer is three minutes.

If you have activated the Autolock function by app, here you can set a time after which your Stromer is automatically locked once you have parked it. To unlock it, enter your PIN in the touchscreen when you switch on the bike.

Note:
Autolock can only be activated via the Stromer OMNI app. Users without an app can lock the Stromer bike directly via the touchscreen.
If you ride off on a locked bike, after a short time the anti-theft mode is activated.
If Autolock is not activated, the bike is automatically switched off if it remains inactive for 5 minutes without being locked.

How-to-video:

https://www.youtube.com/embed/AB7EWqcYd6g

Stromer E-Bike: OMNI BT and OMNI app

If you use the Stromer BT App, the OMNI Interface of your bike cannot communicate via the cellular network. The main functions of the new Stromer OMNI app require an OMNI Interface capable of mobile communications. It is possible to retrofit your Stromer ST1 with an OMNI C Interface. Please contact your Stromer dealer for details.

Some European countries are planning the shutdown of the 3G network. In the event of a 3G shutdown, Stromer OMNI will still be able to access the existing 2G network. As a result communication will still be possible via the 2G network.

In principle, you can continue to ride your Stromer without any problems. However, connectivity via the app will no longer be available, and some "mobile" features will no longer be accessible. This could have serious consequences, particularly in terms of theft protection. 

You can find more details in this overview.

Stromer ST1 from October 2021: Costs for Stromer OMNI upgrade

The OMNI C upgrade of your Stromer ST1 to unlock the integrated SIM card and use the full connectivity has a one-time cost of:
CHF 390
EUR 370
USD 390
DKR 2,753
£ 333

Failures of the Stromer OMNI functions due to limited or unavailable network coverage are not covered by the warranty. Nevertheless, we want to support our myStromer customers. Therefore, until the end of July 2025, we are offering all affected end customers an upgrade under special preferential conditions. For full details on these conditions and how to order, please contact your Stromer dealer. 

Activating and deactivating theft mode

The theft mode of your Stromer can be activated and deactivated via the Stromer OMNI app and Stromer OMNI BT app.

Activating theft mode
You will find the theft mode on the start page of the Stromer OMNI app and Stromer OMNI BT app if you scroll all the way down and can activate it there.

Switching off theft mode
As soon as your Stromer is in theft mode, that status is displayed prominently on the start page of the Stromer OMNI app and Stromer OMNI BT app. You can exit the theft mode directly from the start page.

Note:
Please activate the theft mode only if you discover that the bike has been stolen and has not automatically entered the theft mode. To secure the bike in everyday use, activate the lock manually or activate “AUTOLOCK” via the Stromer OMNI app and Stromer OMNI BT app.

How-to-video:

https://www.youtube.com/embed/AB7EWqcYd6g

Basic Checks:

• Make sure the Stromer OMNI app is running in the background on your smartphone, or open it manually.
• If you’ve connected multiple bikes to the OMNI app, switch to the one where Smartlock or Riding Display is activated.
• Check that Bluetooth is enabled on your smartphone.
  In your phone’s system settings, ensure the Stromer OMNI app has permission to use Bluetooth.
• On your Stromer, check if the Bluetooth connection with the OMNI app is enabled: Go to Menu > Bluetooth > OMNI app.

If it’s still not working: Reset the Bluetooth Pairing

• Disable the Bluetooth features "Riding Display" and "Smartlock" in the OMNI app.
• Force stop the Stromer OMNI app on your smartphone.
• In your phone’s Bluetooth settings, remove the pairing with your Stromer.
• On your Stromer, go to Menu > Bluetooth > OMNI app > Devices, select the paired device, and remove the pairing with your phone.
• Restart the OMNI app.
• Reconfigure Smartlock:
  Go to Configuration > Theft Protection > Smartlock.
  The app will prompt you to reconnect your bike via Bluetooth.

Additional Tips:

• To use Smartlock and Riding Display, your phone's Bluetooth must be enabled, and the OMNI app must be running in the background (not force-stopped).
• These features work via Bluetooth only — no internet connection is required.
• Only one bike can be connected via Bluetooth to the OMNI app at a time.
• To use Smartlock or Riding Display on a different bike, first deactivate the feature on the current bike.

No, you have to set a PIN yourself via the Stromer OMNI BT app.

Stromer E-Bike: Change of ownership

With the new Stromer OMNI app (release June 2021, from version 3.0.0), you can change the owner yourself (see “Pairing” function). To do this, the previous owner must first remove the bike in the app so that it can be reassigned.

If you have purchased a Stromer ST1 with OMNI BT app, we need the email address of your Stromer account, the VIN of the bike as well as our personal details. If you do not yet have a Stromer account, you can have an account created by a Stromer dealer or download the Stromer OMNI app and use it to create your own account.

Yes. MyStromer AG offers an upgrade. Both the order and the replacement are handled by our authorized Stromer dealers. Until the end of July 2025, we are offering the upgrade at special conditions. For all information regarding the upgrade, ordering, and replacement, please contact your local Stromer dealer directly. Our retail partners are informed and prepared. 

As an e-bike manufacturer, we rely on 4G LTE-M because this technology currently offers the best foundation for connected mobility – especially for e-bikes. It stands out thanks to:

• High energy efficiency
• Optimization for IoT applications – such as location tracking and theft protection
• Excellent network coverage across Europe

With 4G technology, we ensure stable and future-proof connectivity for our customers – for many years to come.

What happens if 4G is phased out in the future?

No worries: According to current information, 4G LTE-M will remain in operation for at least another 10 years.
More information about network coverage and the future of mobile connectivity is available directly from Swisscom: Ready for the future: the Swisscom network | Swisscom

Using OMNI app for used Stromer

To be able to use the Stromer OMNI app for your used Stromer, an authorized Stromer dealer must connect the bike to your Stromer OMNI account.

Please also ask the seller or previous owner of your Stromer s-pedelec to commission the transfer of the Stromer from his or her dealer. This ensures that he or she has actually sold or intends to sell the vehicle.

1. Download the Stromer OMNI app to your smartphone (from the App Store or from the Google Play Store ).
2. Your dealer creates a Stromer OMNI account for you.
3. Provide your dealer with the following information:

• First and last name
• E-mail address
• Cell phone number
• VIN of the purchased/sold Stromer

As soon as your dealer has registered you, use the Stromer OMNI app to create a PIN for your Stromer under “Settings”/”Change PIN”. This will automatically be sent to your bike and to your registered cell phone number. You can now make full use of your used Stromer.

How-to-video:

https://www.youtube.com/embed/AB7EWqcYd6g

This depends on the installed OMNI Interface C. Only Stromer models ST1, ST1 X, ST2, ST2 S, ST3, and ST5 produced up to the end of 2021 are affected. 
You can check on your OMNI Interface C under “Menu/System/About” to see if your Stromer is affected: 
In the SUI list, check the settings “CON” and “SN”: 

• If the entry under “CON” starts with RHL85xx… or 
• If the entry under “SN” begins with the digits 401023 or 403470, 

then your OMNI C interface is not compatible with 4G, and you will no longer have mobile network connectivity once 3G technology is shut down.  

Stromer OMNI Interface: Pairing your bike with the new app

Carry out the following steps if you want to add your Stromer e-bike to the Stromer OMNI app for the first time:

1. Make sure that your Stromer bike has reception.
2. Open the OMNI app on your cell phone and click on “Add Stromer”.
3. Call up the menu in the bike display, select “BIKE” and then “OMNI”.
4. Click on “NEW CODE”.
5. Now, using the OMNI app, scan the QR code that appears on the display. If the QR code is not recognized by your smartphone, you can also enter the displayed numerical code manually.

If you already have a Stromer in your OMNI app and want to add another bike, proceed as follows:

1. Call up the profile page in the Stromer OMNI app.
2. Scroll down to the point “Add another Stromer”.
3. Now follow the same process as above.

How-to-video:

https://www.youtube.com/embed/AB7EWqcYd6g

Stromer ST1 (OMNI Interface B): Using access data of the Stromer OMNI app for the Stromer OMNI BT app

The access data for your Stromer OMNI account is valid for both the Stromer OMNI app and the Stromer OMNI BT app. This means that you can use them in both apps.

Activating Smartlock

Smartlock makes your Stromer even smarter: your bike locks and unlocks automatically when you approach or leave. There is no need to press a button. If Smartlock stops working, you can quickly fix it by reconnecting your Stromer with the OMNI app. Follow the steps below to get it working again:

Requirements

• Smartphone with Stromer OMNI app installed
• OMNI C or OMNI B basic with connectivity upgrade required, software version 4.5.0.3 or newer

1. Remove Stromer from your phone

• Open OMNI app → Smartlock → Disconnect/Unlink → OK
• Go to Bluetooth settings → remove your Stromer
  • Android: Unpair
  • iPhone: Ignore this device

2. Remove connection from your Stromer

• Switch OMNI App → On (if not already on)
• Under Devices → remove your phone if still listed

3. Reconnect

• In OMNI app → Smartlock → Configuration/Theft protection
• On Stromer → Menu → Bluetooth → OMNI App → Devices → New pairing drag embedded assetpublishedbluetooth omni app devices

• In OMNI app → Connect → Select your Stromer → Confirm

Trouble shooting: If you can't reconnect your bike, restart your Stromer and try again.

4. Using Smartlock

• App must be open (background is sufficient)
• Bike must be switched on
• Set distance in OMNI app: Close (1–2 m), Medium (3–5 m), Far (7–10 m)

That’s it! Your Stromer is now ready to lock and unlock automatically again when you get on or off.

Activating Smart.Shift Pre.Select

With software update 4.5.1.3, we introduced Pre.Select, a semi-automatic shifting mode. In this mode, your Stromer automatically shifts to the gear best suited to your current speed when you’re coasting without pedaling. This way, the correct gear is ready when you start pedaling again.

Requirements

• Stromer Bike with Pinion Smart.Shift

Additional information

• You can adjust your preferred cadence individually.
• The configured start gear from Start.Select is also taken into account.
• Manual shifting remains possible at any time.

How to activate

Go to:
MENU → BIKE → SMART.SHIFT → PRE.SELECT