My Bluetooth connection between the OMNI app and my Stromer isn't working. What can I do?

Basic Checks:

• Make sure the Stromer OMNI app is running in the background on your smartphone, or open it manually.
• If you’ve connected multiple bikes to the OMNI app, switch to the one where Smartlock or Riding Display is activated.
• Check that Bluetooth is enabled on your smartphone.
  In your phone’s system settings, ensure the Stromer OMNI app has permission to use Bluetooth.
• On your Stromer, check if the Bluetooth connection with the OMNI app is enabled: Go to Menu > Bluetooth > OMNI app.

If it’s still not working: Reset the Bluetooth Pairing

• Disable the Bluetooth features "Riding Display" and "Smartlock" in the OMNI app.
• Force stop the Stromer OMNI app on your smartphone.
• In your phone’s Bluetooth settings, remove the pairing with your Stromer.
• On your Stromer, go to Menu > Bluetooth > OMNI app > Devices, select the paired device, and remove the pairing with your phone.
• Restart the OMNI app.
• Reconfigure Smartlock:
  Go to Configuration > Theft Protection > Smartlock.
  The app will prompt you to reconnect your bike via Bluetooth.

Additional Tips:

• To use Smartlock and Riding Display, your phone's Bluetooth must be enabled, and the OMNI app must be running in the background (not force-stopped).
• These features work via Bluetooth only — no internet connection is required.
• Only one bike can be connected via Bluetooth to the OMNI app at a time.
• To use Smartlock or Riding Display on a different bike, first deactivate the feature on the current bike.