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The most asked questions

Can I change from OMNI B to OMNI C with my Stromer ST1 that was built before October 2021?

Stromer ST1: OMNI for models until October 2021

For Stromer ST1 models produced before October 2021, an upgrade to OMNI C is unfortunately not possible, as the requirements are not available in the older OMNI B. You would need to have a new OMNI display/interface installed that meets these requirements.

What is a speed pedelec, and how does it differ from a regular e-bike?

A speed pedelec is an electric bike with pedal assistance up to 45 km/h, whereas a regular e-bike is usually limited to 25 km/h. See also "Speed pedelec vs e-bike. What is the difference?"

Is there a suspension fork and suspension seatpost for my Stromer E-Bike?

Stromer E-Bike: Suspension fork and suspension seatpost

The Stromer e-bike suspension fork and the suspension seatpost offer additional comfort when riding on uneven routes and protect the wrists and back from vibrations and impacts. They are available as an upgrade option.

All current Stromer models can be configured or retrofitted with a suspension fork as well as a suspension seat post. You can add the suspension options when buying a new bike in the Stromer e-bike Configurator or order it via your Stromer dealer.

Please note that Stromer e-bikes are not mountain bikes, even with suspension forks. They are therefore not suitable for difficult terrain.

I have the Stromer OMNI BT app for my e-bike. Can I also use the new Stromer OMNI app?

Stromer E-Bike: OMNI BT and OMNI app

If you use the Stromer BT App, the OMNI Interface of your bike cannot communicate via the cellular network. The main functions of the new Stromer OMNI app require an OMNI Interface capable of mobile communications. It is possible to retrofit your Stromer ST1 with an OMNI C Interface. Please contact your Stromer dealer for details.

What does the OMNI C upgrade of my Stromer ST1 cost?

Stromer ST1 from October 2021: Costs for Stromer OMNI upgrade

The OMNI C upgrade of your Stromer ST1 to unlock the integrated SIM card and use the full connectivity has a one-time cost of:
CHF 390
EUR 370
USD 390
DKR 2,753
£ 333

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