Why does replacing the WREN suspension fork take so long?

The safety of our riders is our top priority, which is why we issued a safety notice as quickly as possible. This was necessary to avoid compromising rider safety.

Unfortunately, taking rapid action also results in longer waiting times for the required parts, as supply chains were not able to respond to the increased demand as quickly. We understand that this may be challenging in individual cases and we apologize for the inconvenience.

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