Who covers the leasing costs and what should I do next?

We greatly regret the limitations this situation has caused, especially as we know that the e-bike is a key means of transport in everyday life for many customers.

Stromer does not enter into leasing agreements directly with end customers. Leasing agreements are subject to the respective national contractual terms between the leasing company and the customer. Regardless of this, we are doing everything we can to implement repairs as quickly as possible in order to minimise downtime for affected customers. We are also in contact with partners to enable practical solutions in the interests of our customers.