Will I receive compensation for my restricted mobility?

We are aware of the impact that the temporary unusability of your vehicle has on your daily mobility. At present, we are not able to offer compensation for the loss of mobility. Our focus is currently on organising the fork repair as quickly as possible.

For vehicles still within the warranty period, the warranty will be extended by the time during which the vehicle could not be used due to the recall.

In addition, we have decided to offer affected customers whose vehicles are no longer within the warranty period a voluntary service credit. In Switzerland this amounts to CHF 150, and in EU markets to EUR 100. This credit can be redeemed for a future service. With this voluntary measure, we would like to underline our responsibility and express our appreciation to customers affected by this situation.