Real people, real distances, real names.
What Stromer riders are saying. Today.
If you’ve looked into Stromer, you’ve likely come across mixed opinions. Some riders report issues software, service, expectations not always met. At this level, frustration is real when things don’t work as expected. At the same time, Stromer remains the market leader. That comes with visibility and scrutiny. So instead of ignoring the criticism, we think it’s more useful to put it into context and show you what real ownership looks like.
From doubt to 9'000 km: a rider’s experience
“I almost didn’t consider Stromer. You read things online: service issues, reliability questions and it sticks.”
I needed to gain trust“My neighbour had a good experience, but I was still unsure. You mostly read the negative things online.
So I decided to test it myself. The first weeks were about reliability, how it feels, how it performs day after day.
After a while, I stopped thinking about the bike because I knew I could just rely on it.”
Now I can't think of a nicer way to commute“I’ve done over 9,000 km now.
My commute is consistent. No range stress, even on longer days. And when I needed service, it was fast and straightforward.
In the end, what mattered wasn’t what I read, it’s how it actually performs over time.”
“People don’t come in blindly. They’ve done their research, and sometimes they’re skeptical. Our job is simple: let them experience the bike and support them properly after. These bikes are great and with the right mechanics you have nothing to worry about”
Willem Twee, Owner at Happy Bikes, Stromer dealer in the Netherlands
We listened
We've heard the feedback.
Here's what changed:
- Warrenty extended to 3 years
- next improvement
- next improvement
- next improvement
Here’s what’s planned
- more improvements