A man in a black helmet, blue sunglasses, and pink shirt looks left with warm sunlight on his face.
Real people. Real experiences. Real stories.

What Stromer riders are saying. Today.

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If you’ve looked into Stromer, you’ve likely come across mixed opinions.

And some of that criticism is valid. Some riders have experienced issues - with software, service and expectations not being met. That’s frustrating. And in some cases, we didn’t handle it the way we should have. We take that seriously.

At the same time, more than 150,000 riders rely on Stromer every day and expect a premium experience. When we fall short, it matters. So instead of explaining it away, we’re focused on what matters: learning from it, improving, and doing better - consistently.

A grey e-bike with a yellow pannier bag on a gravel path, overlooking green fields and hills under a clear blue sky.
Ernst | 3'332 km | ST1 | Berikon, Switzerland
-11 degrees? No problem at all. ❄️
17'000 KM and still a fan.
Martin | 17'000 km | ST5 | Ludwigshafen, Germany
17'000 KM and still a fan.
A dark e-bike is parked on the shoulder of a winding mountain road with hairpin turns, surrounded by green hills and rocky cliffs under a cloudy sky.
Patrick | 1'973 km | ST7 | Tessenderloo, Belgium
This thing is seriously fast. 🚀
Blue e-bike on a cobblestone path by water at sunset.
Elly | 3'745 km | ST2 | Andelst, The Netherlands
Just enjoying the world around me.

A rider's experience

Kristian, 9’094 km, Bern, Switzerland

A smiling man in a helmet and sunglasses rides a bike on a residential street.

From doubt to 9'000 km: a rider’s experience

“I almost didn’t go for a Stromer. You read things online, like service issues, reliability and it stays in your head.”

“I hesitated for months before buying.”“At this price, I seriously compared everything: Riese & Müller, Klever, even sticking with my car. I read reviews, forums, and honestly, you mostly see the negative stuff online. That made me cautious. A neighbour of mine already had a Stromer and kept telling me to just try his. I still wasn’t convinced at first, I was paying attention to every detail: how it rides, whether anything feels off, what could go wrong. But after a few rides, that feeling disappeared. It just felt solid, intuitive, and more refined than anything else I tested. That’s when I started trusting.”

“Now I can't think of a nicer way to commute”“I’ve done over 9,000 km now on my own Stromer now and it’s become part of my daily routine. My commute is just… easy. Even on longer days, it feels effortless and consistent. What surprised me most is how quickly it replaced other options. I use my car far less, and I actually look forward to riding. Service has also been straightforward: quick, no hassle, exactly what you want at this level. Now, I'm just enjoying the ride.”
“As a leading speed pedelec dealer in the Netherlands, we see that customers come in well informed - and demand for Stromer remains strong. Riders want to get from A to B quickly, and this bike is perfect for that. You feel it immediately on the first ride: stable and powerful. Once you’re used to a Stromer, you won’t want anything else.”
René van Zetten, Vietz, Stromer dealer in the Netherlands
Get a test ride near you
We heared your feedback

We listened. And we act.

Here’s what we’ve changed:

3-year warranty*
More coverage across all models. Because reliability should come with confidence.

Better bikes, day after day
Upgraded electronics, improved handling, and continuous product improvements, so your ride keeps performing the way it should.

* Stromer bikes activated on or after September 1, 2025.

Frequently asked questions

What warranty do I get with a Stromer?

Your Stromer comes with a 3-year warranty covering defects in materials and workmanship on Stromer-specific components and a 10-year warranty on the frame. This means you can ride with confidence: if something isn’t right, you’re covered. For full details and conditions, you can check the warranty terms on the warranty page.

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How can I get a Stromer bike?

You can find an authorized Stromer dealer near you using our dealer finder. There, you can get expert advice, make a test ride, and explore Stromer speed pedelecs with local specialists.

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Where can I get my Stromer serviced or repaired?

You can have your Stromer serviced or repaired at authorized Stromer dealers. Your local dealer is your first point of contact for maintenance, repairs, and warranty cases. Availability of service may vary by dealer, so we recommend contacting them in advance.

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Are there private leasing offers for Stromer e-bikes?

Stromer E-Bike: Private leasing

If you are a private individual interested in a leasing or financing model for a Stromer e-bike, please contact our Stromer dealers directly. Interesting, individual financing models or e-bike subscriptions are offered in many countries.

For employee leasing offers we cooperate with various partners. Learn more about Stromer e-bike leasing on our leasing page.

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