Stromer ST1 Series A Carbon Bicycle Fork

It has come to Stromer’s attention that there is a production defect as a result of our supplier's quality control processes with the very first generation of carbon forks (Series A) used on the Stromer ST1. This can result in breakage of the ST1 carbon fork. At this time we are aware of only one case of breakage, but this is not consistent with our high demand for quality and accuracy. After an extensive check on the Series A forks’ production history at our supplier, Stromer has identified 122 forks which could potentially by affected by this issue. Because safety is our primary concern, Stromer is announcing a voluntary recall of all Stromer ST1 Series A carbon bicycle forks. ST1 owners with suspension forks are not affected. The recall regards to all Stromer bikes with carbon forks which have been delivered between the 1st of february 2013 and the 28th of november 2013.

Attention: Stromer bikes with suspension forks are not affected by this recall!

Remedy

All owners of Stromer ST1 bicycles should immediately stop using bikes equipped with a rigid carbon fork and should contact their authorized Stromer dealer for a cost-free inspection of their fork. Recalled Series A carbon forks will be replaced free of charge with the latest generation Stromer carbon fork by any authorized Stromer dealer. For a list of authorized Stromer dealers in your area, please click here: www.stromerbike.com/dealer-locator

For more information, email us at the following addresses:

Downloads

myStromer AG emphatically apologizes for any inconvenience and thank you a lot for your understanding.

myStromer AG  and BMC Switzerland are responsible for the Stromer e-bike sales in Switzerland.
BMC Switzerland AG is responsible for the Stromer e-bike sales in the EU.
BMC USA Corporation responsible for the Stromer e-bike sales in the USA.

Press Release

myStromer AG announces recall of Stromer ST1 series A carbon bicycle fork.
OBERWANGEN, SWITZERLAND – November 28, 2013

myStromer AG today issues a worldwide, voluntary recall of the Stromer ST1 Series A carbon bicycle fork, because of production defects as a result of our supplier's quality control processes. Consumers should immediately cease use of their Stromer ST1 pending visual inspection and possible replacement of these carbon forks by an authorized Stromer dealer. The recall affects to all Stromer e-bikes with carbon forks which were delivered between the 1st of February, 2013 and the 28th of November, 2013.

It has come to Stromer’s attention that there is a safety issue with the very first generation of carbon forks (Series A) used on the Stromer ST1. This can result in breakage of the ST1 carbon fork. At this time Stromer is aware of only one case of breakage, but this is not consistent with our high demand for quality and accuracy. After an extensive check on the Series A forks’ production history by our supplier, Stromer has identified 122 forks which could potentially by affected by this issue. Because safety is our primary concern, Stromer is announcing a voluntary recall of all Stromer ST1 Series A carbon bicycle forks. ST1 bikes with suspension forks are not affected.

Facts

  • Name of product: Stromer ST1 Series A carbon fork 
  • Affected Units: 122
  • Importer: myStromer AG of Switzerland
  • Hazard: The blades of the fork can break.
  • Incidents/Injuries: myStromer AG has received one (1) Swiss report of fork breakage resulting.
  • Description: The affected carbon forks can be black, white or red in color, 
  • Sold by: Independent bicycle retailers in the United States, European Union, and Switzerland between February 1st, 2013 and November 28th, 2013.
  • Remedy: Consumers should immediately stop using Stromer ST1 bicycles equipped with carbon forks and contact their authorized Stromer dealer for a optical inspection to identify the Series A forks. Identified forks will be replaced at no charge to the consumer.
  • Media Contact: Anja Schmidt-Amelung +41 79 525 09 20 / anja.schmidt-amelung@stromerbike.com

myStromer AG and BMC Switzerland AG are responsible for the stromer e-bike sales in Switzerland.
BMC Switzerland AG is responsible for the stromer e-bike sales in the EU.
BMC USA Corporation responsible for the stromer e-bike sales in the USA.

FAQs to Stromer ST1 carbon fork (Series A) recall

How do I know if my fork is affected by this recall?
To be as safe as possible, Stromer will inspect all carbon forks sold on Stromer ST1 e-bikes. While only 122 such forks are affected, our goal is to ensure ultimate rider safety and satisfaction. To be certain that your fork is or is not a recalled Series A model, you must bring your ST1 to an authorized Stromer dealer. Your authorized dealer will be able to optically identify all Series A forks, and replace as necessary and at no charge.

Are dealers aware of this recall and what is required of them?
Yes. Stromer’s global dealer network has been informed of the recall, and they are aware that they will need to inspect your Stromer ST1 and verify whether or not its fork is impacted by this recall. You may contact your authorized Stromer dealer with questions and to schedule an inspection. 

Which Stromer products are affected by this recall?
Depending on the country where sold, Stromer currently offers various models of the Stromer ST1. However, all models of the ST1 with carbon forks sold between February 1, 2013 and prior to November 26, 2013 are impacted by recall. Stromer ST1s sold with suspension forks are not impacted by this recall.

May I ride my ST1 until I have an inspection?
No. Stromer insists on the immediate cessation of your Stromer ST1 usage until it has been properly inspected by an authorized Stromer dealer. Our strongest desire is to ensure that no further injuries occur.

How did Stromer become aware of this problem?
To date, there has been one reported incident of a broken fork in Switzerland. 

Why is this problem only now being found out?
All Stromer products undergo extensive testing, both by our suppliers, and by MyStromer AG, in Switzerland. This testing is conducted because Stromer’s priority is rider safety, but also because such testing is required by federal authorities in countries where Stromers are sold.  In this case the cause is clearly quality variations in the production of our supplier.

If I currently own one of the Series A carbon forks and it must be exchanged, how long will this take and how much will it cost?
If you currently own one of the 122 forks in circulation, your local dealer will exchange it with the most current version of the Stromer carbon fork at no charge to you. Stromer will additionally compensate the dealership for their labor costs. The time it takes to exchange the fork should be no more than 30 minutes, but scheduling an appointment with your dealer is dependent upon how much service work they currently have. 

Where do I find the nearest authorized Stromer dealer?
To find your nearest authorized Stromer dealer, please visit our dealer locator at www.stromerbike.com/dealer-locator

What are the primary points of contact for this recall?
You may contact Stromer at the following: