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FAQ.

Find the answer to your question: Enter a keyword about your Stromer s-pedelec in the search field or browse the questions by bike model or category.

FAQ

Can I use my access data from the Stromer OMNI app for the Stromer OMNI BT app?

Stromer ST1 (OMNI Interface B): Using access data of the Stromer OMNI app for the Stromer OMNI BT app

The access data for your Stromer OMNI account is valid for both the Stromer OMNI app and the Stromer OMNI BT app. This means that you can use them in both apps.

Can I use the Stromer OMNI app for a Stromer I bought used?

Using OMNI app for used Stromer

To be able to use the Stromer OMNI app for your used Stromer, an authorized Stromer dealer must connect the bike to your Stromer OMNI account.

Please also ask the seller or previous owner of your Stromer s-pedelec to commission the transfer of the Stromer from his or her dealer. This ensures that he or she has actually sold or intends to sell the vehicle.

  1. Download the Stromer OMNI app to your smartphone (from the App Store or from the Google Play Store).
  2. Your dealer creates a Stromer OMNI account for you.
  3. Provide your dealer with the following information:
  • First and last name
  • E-mail address
  • Cell phone number
  • VIN of the purchased/sold Stromer

As soon as your dealer has registered you, use the Stromer OMNI app to create a PIN for your Stromer under “Settings”/”Change PIN”. This will automatically be sent to your bike and to your registered cell phone number. You can now make full use of your used Stromer.

How-to-video:

Does Stromer OMNI BT contain an activation link?

Stromer OMNI BT app: Setting your PIN

No, you have to set a PIN yourself via the Stromer OMNI BT app.

How can I activate and deactivate the Autolock function of my Stromer e-bike?

Activating and deactivating the Autolock function in the Stromer OMNI app

You can activate and deactivate the Autolock function of your Stromer e-bike via the Stromer OMNI app.

To activate Autolock, open “SETTINGS”/“AUTOLOCK” in the Stromer OMNI app and set a timer. The minimum period that can be set at the timer is three minutes.

If you have activated the Autolock function by app, here you can set a time after which your Stromer is automatically locked once you have parked it. To unlock it, enter your PIN in the touchscreen when you switch on the bike.

Note:
Autolock can only be activated via the Stromer OMNI app. Users without an app can lock the Stromer bike directly via the touchscreen.
If you ride off on a locked bike, after a short time the anti-theft mode is activated.
If Autolock is not activated, the bike is automatically switched off if it remains inactive for 5 minutes without being locked.

How-to-video:

How can I add a newly purchased Stromer e-bike in the Stromer OMNI app?

Stromer OMNI app: adding a new bike

Display the QR code on your Stromer display under “Menu”/”BIKE”/”OMNI”. Add a new Stromer bike in the app or scan the QR code under the menu item “Add another Stromer”

If scanning does not work, the code can also be entered manually.

How-to-video:

How can I adjust the motor tuning of my Stromer s-pedelec with OMNI Interface C?

Stromer OMNI Interface C: Adjusting the motor tuning

With the help of the Stromer OMNI app on your smartphone, you can set the different modes of the motor of your Stromer ST1 X, ST1, ST2, ST2 S, ST3 or ST5 very easily.

The following modes are available here: “STANDARD”, “SNOW”, “CITY”, “TOUR”. To adapt the motor tuning to your personal requirements, you can set the following parameters:

  • Speed – Limits the maximum speed of motor assistance.
  • Torque – Higher torque produces faster acceleration.
  • Agility – Reaction time of motor assistance.

As soon as you have created your personal tuning, the indicator for assistance mode 2 is underscored in riding mode.

Note:
You need a Stromer with activated OMNI Interface C to be able to use this function.

 

Adjusting the motor tuningAdjusting the motor tuning

 

How-to-video:

How can I connect the Stromer OMNI Interface B with the Stromer OMNI BT app (pairing)?

To connect your Stromer ST1 S-Pedelec with the Stromer BT app, switch on your ST1 and position yourself next to your bike with your smartphone and the open Stromer BT app:

  1. In OMNI Interface B, select the shortcut display in the “Bluetooth” menu.
  2. Enter your PIN to get to the Bluetooth menu.
  3. In the Stromer OMNI BT app, select “Add new bike”.
  4. Select “New pairing” in the Bluetooth menu of the OMNI Interface B.
  5. As soon as the name of your Stromer appears in the app, select this to initialize the pairing.
  6. After a short time, the smartphone will prompt you to accept the pairing with the Stromer.
  7. If the pairing is accepted, it will take a short time until your Stromer is shown in the app and the Bluetooth connection is established.
How can I log into the Stromer OMNI BT app of my Stromer ST1 (OMNI Interface B)?

Stromer ST1 (OMNI Interface B): Logging into the Stromer OMNI BT app

Download the Stromer OMNI BT app from the Google Play Store or the Apple App Store. The Stromer OMNI BT app now guides you step by step through the login process, whether you already have an account or not:

1. You are a new customer and wish to create an OMNI account.

After entering your data, you receive a text message code at the cell phone number you have stored. You must now confirm this in the app. You can then set your password. You will need this and your stored e-mail address to log in to your OMNI account in the future.

2. You are a new customer and your Stromer dealer already set up an OMNI account for you.

To set your password, you can request an e-mail in the app. Use the same e-mail address you supplied to the dealer when buying your Stromer.

3. You already have an OMNI account.

Log into the app using your e-mail address and your password.

How can I pair my Stromer e-bike with the new Stromer OMNI app?

Stromer OMNI Interface: Pairing your bike with the new app

Carry out the following steps if you want to add your Stromer e-bike to the Stromer OMNI app for the first time: 

1. Make sure that your Stromer bike has reception.
2. Open the OMNI app on your cell phone and click on “Add Stromer”.
3. Call up the menu in the bike display, select “BIKE” and then “OMNI”
4. Click on “NEW CODE”
5. Now, using the OMNI app, scan the QR code that appears on the display. If the QR code is not recognized by your smartphone, you can also enter the displayed numerical code manually.

If you already have a Stromer in your OMNI app and want to add another bike, proceed as follows: 

1. Call up the profile page in the Stromer OMNI app.
2. Scroll down to the point “Add another Stromer”
3. Now follow the same process as above.

How-to-video:

How can I perform country settings in the Stromer OMNI app?

Performing country settings in the Stromer OMNI app

Settings for the display format of the Stromer OMNI app cannot be made in the app. The app is displayed according to the system settings of the mobile device and your Stromer.

Language
The Stromer OMNI app is always displayed in the language set as the system language in your smartphone. The following languages are currently available: German, English, French, Italian, Dutch.

Date and time format
The display format for time and date is taken directly from the general country settings of the smartphone.

Units
Distances can be displayed in kilometers or miles. In each case the Stromer OMNI app obtains the settings from your bike. To change the settings in the app and on the bike, call up “Bike Profile”/“Settings” in the app.

How can I recognize if my Stromer e-bike is affected by the 3G shutdown and which provider is supplying my system?

Stromer OMNI: 3G shutdown

The Stromer OMNI Interface communicates via 2G, the Stromer OMNI Interface C via 2G/3G as well as Bluetooth. If the 2G network is switched off in a country (such as the USA or Switzerland), we will inform the affected customers in good time and offer an upgrade

If 3G is switched off in a country, this will not affect OMNI/OMNI C, as communication can still take place via the 2G network. 

If both networks are shut down in one country, we will inform our customers in good time and offer a solution. 

Overview (as of 03/12/2021): 

Switzerland:
The 2G network will be switched off permanently at the beginning of April 2021 – affected customers were informed in August 2020. 3G will be supported until at least the end of 2024.

Germany:
2G will be offered until further notice
•     Deutsche Telekom DE: 3G until mid 2021 
•     Vodafone: 3G until mid 2021 – 2G until the end of 2025
•    Telefonica: 3G until the end of 2022

Netherlands
•     T-Mobile: 2G until the end of 2020
•     KPN: 3G until January 2022
•     Vodafone: 3G until February 2020

Luxembourg/Belgium
•     Orange: 3G until the end of 2021

Vodafone in Europe
•     2G: only until 2025
•     3G: until 2020 – 2021
 

 

How can I remove my sold Stromer e-bike from the Stromer OMNI app?

Stromer OMNI app: removing a sold bike

Remove the desired bike in the Stromer OMNI app profile using the “Remove Stromer” button.

How-to-video:

How can I set a PIN via the Stromer OMNI BT app on the Stromer ST1 (OMNI Interface B)?

Stromer ST1 (OMNI Interface B): Setting the PIN via the Stromer OMNI BT app

Log into the Stromer OMNI BT app on your smartphone with your Stromer OMNI account and establish a Bluetooth connection with your Stromer.

Navigate to the “Bike profile” settings in the menu of the Stromer OMNI BT app and select the option “Change PIN”. You can now set and confirm your PIN (at least 5 digits).

How do I activate the theft mode in the Stromer OMNI app and Stromer OMNI BT app?

Activating and deactivating theft mode

The theft mode of your Stromer ST1 X, ST1, ST2, ST2 S, ST3 or ST5 can be activated and deactivated via the Stromer OMNI app and Stromer OMNI BT app.

Activating theft mode
You will find the theft mode on the start page of the Stromer OMNI app and Stromer OMNI BT app if you scroll all the way down and can activate it there.

Switching off theft mode
As soon as your Stromer is in theft mode, that status is displayed prominently on the start page of the Stromer OMNI app and Stromer OMNI BT app. You can exit the theft mode directly from the start page.

Note:
Please activate the theft mode only if you discover that the bike has been stolen and has not automatically entered the theft mode. To secure the bike in everyday use, activate the lock manually or activate “AUTOLOCK” via the Stromer OMNI app and Stromer OMNI BT app.

How-to-video:

How do I change my personal data in the Stromer OMNI app?

Stromer OMNI app: Changing personal data

• In your new Stromer OMNI app, click on the profile icon on the far right. 

• Now click on the red arrow to the right of the name. 

• Here you can enter and change your address, e-mail address and other personal data as well as sign up for the newsletter or unsubscribe from it.

How-to-video:

 

How do I determine which version of the Stromer OMNI app I have?

Stromer OMNI app: Determining the version

In the new Stromer OMNI app, you can find the current firmware version in the profile under “Service booklet”

In the old Stromer OMNI app, you can find the current firmware version in the Bike profile area (second icon from the left) under “Service booklet”

How do I log into the Stromer OMNI app and Stromer OMNI BT app?

Logging into the Stromer OMNI app and Stromer OMNI BT app

Download the myStromer app from the Google Play Store or Apple App Store onto your smartphone.

The app guides you step by step through the registration process, whether you already have an account or not. If you do not yet have a password, via the app you can request an e-mail allowing you to reset your password.

It is only possible to set up a connection with your bike if your dealer has registered the bike to you under your e-mail address, and activated it. Be sure to use the same e-mail address you supplied to the dealer when buying your bike.

Forgotten password
If you have forgotten your password, enter the e-mail address associated with your OMNI account in the Stromer OMNI app and Stromer OMNI BT app. We will send you an e-mail with which you can make a new password for your account.

Forgotten username
If you have forgotten your username or you no longer know which e-mail address you supplied to your dealer at the time of purchase, you can enter your vehicle identification number (VIN) in the app and we will send you a message to the e-mail address we have on file for you. The VIN can be found below the right chainstay or on the label in the battery compartment.

How do I reset the last trip on my Stromer e-bike in the OMNI app?

Stromer OMNI app: Resetting trips

Stromer OMNI app: Resetting trips You will find a small red information symbol in the riding statistics. This opens a menu in which you can reset the trip/day counter. In order to do so, the Stromer e-bike must be switched on and have reception.

I forgot the access data for my Stromer OMNI account. What do I have to do?

Stromer ST1, ST1 X, ST2, ST2 S (OMNI Interface, Interface B, Interface C): Forgotten OMNI access data

If you have forgotten the password of your Stromer OMNI account, enter the e-mail address of your OMNI account in the Stromer OMNI app. We will send you an e-mail with which you can create a new password for your account. 

If you no longer know which e-mail address you supplied to the dealer at the time of purchase, you can enter your vehicle identification number (VIN) of your Stromer in the OMNI app and we will send you a message to the e-mail address we have on file for you. The VIN can be found on the inside of the battery compartment or under the right chainstay.

Stromer

I have forgotten the PIN of my Stromer bike. What do I have to do?

Stromer ST1, ST1 X, ST2, ST2 S (OMNI Interface, OMNI Interface C): Forgotten PIN

If you have forgotten the PIN for your Stromer bike, create a new PIN in the Stromer OMNI app under “Settings”/”Change PIN”. You must enter and confirm this twice in succession. The new PIN will automatically be sent to your bike and via text message to your registered cell phone number. Please note that the PIN can only be created if your Stromer is switched on and has good cell network reception.

I have the Stromer OMNI BT app for my e-bike. Can I also use the new Stromer OMNI app?

Stromer E-Bike: OMNI BT and OMNI app 

If you use the Stromer BT App, the OMNI Interface of your bike cannot communicate via the cellular network. The main functions of the new Stromer OMNI app require an OMNI Interface capable of mobile communications. It is possible to retrofit your Stromer ST1 with an OMNI C Interface. Please contact your Stromer dealer for details. 

Is the update to the new Stromer OMNI app version mandatory?

Stromer OMNI app: Update to latest version

The update to the latest version of the Stromer OMNI app is not mandatory, but the new functions will only be available after the update is performed. We therefore recommend that you perform the update. The existing Stromer OMNI app will still work. 

To what extent is my data visible in the Stromer OMNI app and who can access it?

Stromer OMNI app: Privacy

See item 3 in the data protection guidelines for the Stromer OMNI app for specifications.

 

What are the differences between Stromer OMNI Interface C and Interface B?

Differences between OMNI Interface C and OMNI Interface B

Through the limited connectivity, certain functions such as localization, communication with the app or remote updates are not available with Stromer OMNI Interface B. The time is also not set automatically and is not available on the Stromer ST1 with OMNI Interface B at the moment. The Smartlock functions are also not available. Because there is no brightness sensor with OMNI Interface B, the background color of the display can only be manually changed between bright (“DAY”) and dark (“NIGHT”).

Stromer

Stomer

Stromer

Stromer

What are the differences between the Stromer OMNI app and the Stromer OMNI BT app?

Differences between OMNI app and OMNI BT app

The Stromer OMNI BT app is only available with the Stromer ST1 (from model year 2019, with OMNI Interface B), while the Stromer OMNI app is compatible with all models with OMNI Interface (black/white) or OMNI Interface C (color).

The Stromer OMNI BT app communicates directly with the Stromer via Bluetooth Low Energy (BLE) and thus even works when the cell network reception is poor. The Stromer must therefore always be within Bluetooth range of the smartphone to use the app.

Due to the limited connectivity of the Stromer ST1, functions such as localization or the statistics are not available in the Stromer OMNI BT app.

What benefits do the Stromer OMNI app and Stromer OMNI BT App offer?

Benefits of the Stromer OMNI App and Stromer OMNI BT App

Get the most out of your Stromer ST1 X, ST2 or ST2 S with the Stromer OMNI app and Stromer OMNI BT App adjust it to your needs:

  • Install the Stromer OMNI app or Stromer OMNI BT Appon your smartphone.
  • Fine-tune it to your personal preferences using assistance mode 2.
  • The Stromer OMNI app and Stromer OMNI BT App also show you the periodically identified position and the battery charge level – even if you are not near the your bike.
  • The basic functions of your Stromer can also be used without a smartphone. You do not always need to have your smartphone with you to use the bike.

The Stromer OMNI app and Stromer OMNI BT App are available for iOS (version 7.0 or higher) in the Apple App Store and Android (version 4.1 or higher) smartphones in the Google Play Store.

OMNI functions are only available if your Stromer is switched on, locked or in sleep mode. If the Stromer is switched off, no live information can be called up and no commands can be sent to the Stromer.

What benefits does the Stromer OMNI app offer?

Stromer ST1 X, ST2, ST2 S: Benefits of the Stromer OMNI app

Get the most out of your Stromer ST1 X, ST2 or ST2 S with the Stromer OMNI app and adjust it to your needs:

  • Open the Stromer OMNI app on your smartphone.
  • Fine-tune it to your personal preferences using assistance mode 2.
  • The Stromer OMNI app also shows you the periodically identified position and the battery charge level – even if you are not near the your bike.
  • The basic functions of your Stromer ST1 X, ST2 or ST2 S can also be used without a smartphone. You do not always need to have your smartphone with you to use the bike.

The Stromer OMNI app is available for iOS (version 7.0 or higher) in the App Store and Android (version 4.1 or higher) smartphones in the Google Play Store.

OMNI functions are only available if your Stromer is switched on, locked or in sleep mode. If the Stromer is switched off, no live information can be called up and no commands can be sent to the Stromer.

How-to-video:

What benefits does the Stromer OMNI BT app of my Stromer ST1 (OMNI Interface B) offer?

Stromer ST1 (OMNI Interface B): Benefits of the Stromer OMNI BT app

The Stromer OMNI BT app can be installed on your smartphone and helps you to get the maximum performance out of your Stromer ST1 (OMNI Interface B).

With the Stromer OMNI BT app, it is possible to lock or unlock your Stromer via Bluetooth. You can also adapt the behavior of your Stromer ST1 (OMNI Interface B) to your needs, create personal tuning of the motor assistance and monitor service entries. Updates of the firmware can also be initiated via the app.
OMNI BT app functions are only available if the Stromer is switched on and connected via Bluetooth. If the Stromer is switched off or outside of Bluetooth range, no information can be called up and no commands can be sent to the Stromer.

What connectivity does my Stromer ST1 offer with OMNI Interface B?

Stromer ST1 (OMNI Interface B): Connectivity

The Stromer OMNI Interface B is based on Bluetooth technology. As a result, the Stromer ST1 (OMNI Interface B) can be connected to the Stromer OMNI BT app. Software updates can be downloaded via the Bluetooth hotspot of your smartphone.

What do I have to consider when updating the Stromer OMNI app from April 2021?

 

Stromer OMNI app: Notes

After updating the Stromer OMNI app, you must log in again. 
Your user name is your e-mail address. If you have forgotten your password, you can reset it. 
 

What has changed in the new update of the Stromer OMNI app?

Stromer OMNI app: Changes in the new update

The main new features of the new Stromer OMNI app update include the following:
• You can add and pair or remove a bike yourself
• You can change your personal data in the profile or sign up for the newsletter
• You can create a Stromer profile via the app. 
• Also new is the temperature display for the motor and the battery on the home page of the app. 
• In the user statistics, you can compare your total riding data average with that of the Stromer community

Most of the familiar features remain, although some of them are arranged differently. 

How-to-Video:

 

What is the “Community” function under User statistics in the Stromer OMNI app?

Stromer OMNI app: “Community” function 

Under “Community” you can see the rider statistics overall average of the Stromer community, meaning all Stromer riders with a connected bike. 

How-to-video:

What riding functions does my Stromer ST1 with OMNI Interface B offer?

Stromer ST1 (OMNI Interface B): Riding functions

Your Stromer ST1 offers all the usual Stromer riding functions:

  • Three assistance levels of various strength, one of which can be configured via the Stromer OMNI BT app.
  • Five regenerative braking mode levels of various strength (motor brake at rear wheel).
  • Configurable motor brake at rear wheel when the brake lever is operated.

 

What theft protection does my Stromer ST1 offer with OMNI Interface B?

Stromer ST1 (OMNI Interface B): Theft protection

You can lock your Stromer ST1 (OMNI Interface B) with a PIN, leading to the motor locking if it is moved. Your Stromer can only be unlocked and ridden by entering your PIN again or using the Stromer OMNI BT app.

Attention: On delivery of your Stromer ST1 (OMNI Interface B), a PIN is not yet assigned. We recommend immediately setting your own PIN using the Stromer OMNI BT app so that you can use the electronic immobilizer of your Stromer to its full extent.

Where can I change the name of my Stromer bike in the Stromer OMNI app?

Stromer OMNI app: Changing the name of the bike

You can see the name of your currently registered Stromer in the Configuration area of your Stromer OMNI app (second icon from the left in the menu). Tap the pencil icon to the right of the name to change the name of the Stromer.

Where do I activate and deactivate the Autolock function in the Stromer OMNI app?

Activating and deactivating the Autolock function in the Stromer OMNI app

With the Stromer OMNI app you can activate and deactivate the Autolock function of your Stromer ST1 X, ST2, ST2 S, ST3 or ST5.

To activate Autolock, open “SETTINGS”/“AUTOLOCK” in the Stromer OMNI app and set a timer. The minimum period that can be set at the timer is three minutes.

If you have activated the Autolock function by app, here you can set a time after which your Stromer is automatically locked once you have parked it. To unlock it, enter your PIN in the touchscreen when you switch on the bike.

Note:

  • Autolock can only be activated via the Stromer OMNI app. Users without an app can lock the Stromer bike directly via the touchscreen.
  • If you ride off on a locked bike, after a short time the theft mode is activated.
  • If Autolock is not activated, the bike is automatically switched off if it remains inactive for 5 minutes without being locked.

How-to-video:

Where is my data stored in the Stromer OMNI app and how is it protected?

 

Stromer OMNI app: Data protection

See item 3 in the data protection guidelines for the Stromer OMNI app for specifications.

Where is the overall distance, trip time and energy consumption displayed on my Stromer s-pedelec?

Display of overall distance, trip time and energy consumption

To display the completed routes, trip time and average speed of your Stromer ST1 X, ST1, ST2, ST2 S, ST3 or ST5, proceed as follows:

  1. In the menu, press “BIKE”.
  2. Under “TOTAL”, the following information is displayed among other things:
  • “KM TOTAL” or “MILE TOTAL” – the total distance traveled (km or miles).
  • “TOTAL” – The total trip time (hh:mm).
  • “KM/H TOTAL” or “mph TOTAL” – the total ridden average speed (km/h or mph).
  • “WH/KM TOTAL” or “WH/MILE” – the average energy consumption (Wh/km or Wh/mile).

How-to-video:

 

 

Why can't I export the statistics data from the Stromer OMNI app to a list?

Stromer OMNI Interface: Exporting statistics data

This process is unfortunately not technically possible at the moment.

Why does the Stromer OMNI app show the incorrect location of my bike?

Stromer OMNI: Incorrect location display

The localization of a Stromer Speed Pedelec with an OMNI Interface C works using GNSS (GPS & GLONASS) as well as mobile communications (2G/3G).

If a GNSS position can be determined while the bike is switched on, this is transmitted to and displayed in the Stromer OMNI app. The currently valid GNSS position is visualized on the OMNI Interface C by means of a white pin icon in the status bar.

If no GNSS position can be determined, instead the position of the cell tower that is currently being used by the OMNI Interface is shown, if known. A currently valid mobile communications position is visualized on the OMNI Interface by means of a gray pin icon in the status bar.

With the position of the cell tower, however, it is not possible to determine the precise location of the bike. The Stromer OMNI app currently does not show a visualization of whether it is displaying a GNSS or a mobile communications position.

Before transmitting the GNSS position, OMNI firmware versions 4.1.3.3 to 4.2.3.8 validate whether this is within the transmission range of the currently used cell tower. If this is not the case, the position of the cell tower is transmitted. From firmware version 4.2.4.6, this validation is no longer performed as there is no guarantee that the position of the cell tower is correct.

Why does the total distance in the user statistics of the Stromer OMNI app differ from the one on the Stromer bike?

Total distance in user statistics and Stromer OMNI app

The statistics in the Stromer OMNI app provide a quick overview of the use of your Stromer s-pedelec. It is divided into “Bike Statistics” and “User Statistics”.

Bike statistics
Bike statistics shows the trip and total distance of your Stromer and corresponds to the display on the bike. The total distance driven is displayed, including rides of a possible previous owner.

User statistics
User statistics shows the history of your personal Stromer usage and includes all Stromer trips you have made as a registered user. So all your trips are added up, regardless of which of your Stromer bikes you have made them on. Rides that were made on your Stromer before you were registered as an owner on the vehicle are not considered. Therefore, the total distance of the Bike statistics may differ from the total distance of the User Statistics.

Note:
User statistics is automatically created from the status messages sent by the bike on a regular basis. If the bike has no cell network reception for a longer period of time although it is being ridden, there may be deviations in the distances actually covered and the distances shown per day.

 

Total-Distanz in Fahrerstatistik und Stromer OMNI App

Total-Distanz in Fahrerstatistik und Stromer OMNI App

Total-Distanz in Fahrerstatistik und Stromer OMNI App

Total-Distanz in Fahrerstatistik und Stromer OMNI App

Total-Distanz in Fahrerstatistik und Stromer OMNI App


How-to video for all Stromer models with OMNI Interface (ST1 X, ST2, ST2 S):