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FAQ.

Find the answer to your question: Enter a keyword about your Stromer s-pedelec in the search field or browse the questions by bike model or category.

FAQ

3G shutdown in Germany: Can I continue riding my Stromer after the shutdown?

Some European countries are planning the shutdown of the 3G network, such as Germany in mid-2021. In the event of a 3G shutdown, Stromer OMNI will still be able to access the existing 2G network. As a result communication will still be possible via the 2G network.

Can I change from OMNI B to OMNI C with my Stromer ST1 built before October 2021?

Stromer ST1: OMNI for models until October 2021

For Stromer ST1 models produced before October 2021, an upgrade to OMNI is unfortunately not possible, as the requirements are not available in the older OMNI B. You would need to have a new OMNI display/interface installed that meets these requirements. 

Can I have a spare key made for my Stromer s-pedelec?

Stromer ST1 X, ST2, ST2 S: Spare key

All keys for the Stromer ST1 X, ST2 or ST2 S are provided with serial numbers and can be reordered by your Stromer dealer. You will find the key number in the Stromer OMNI app under “Service booklet”/“Camlock”. As each key is a one-off production, delivery can take some time. The key can be ordered by you or your dealer at www.camlock.com/de/ersatzschluessel

Alternatively, you can also have the whole lock mechanism replaced by your dealer.

 

Can I use my access data from the Stromer OMNI app for the Stromer OMNI BT app?

Stromer ST1 (OMNI Interface B): Using access data of the Stromer OMNI app for the Stromer OMNI BT app

The access data for your Stromer OMNI account is valid for both the Stromer OMNI app and the Stromer OMNI BT app. This means that you can use them in both apps.

Can I use the OMNI BT app with my Stromer ST1 built after October 2021?

Stromer ST1 from October 2021: Using the OMNI BT app

For your Stromer ST1 built after October 2021, you can use both the Stromer OMNI BT app with Bluetooth and the Stromer OMNI app with basic features. With the OMNI app with basic features, however, you cannot make any motor settings. 

Can I use the Stromer OMNI app for a Stromer I bought used?

Using OMNI app for used Stromer

To be able to use the Stromer OMNI app for your used Stromer, an authorized Stromer dealer must connect the bike to your Stromer OMNI account.

Please also ask the seller or previous owner of your Stromer s-pedelec to commission the transfer of the Stromer from his or her dealer. This ensures that he or she has actually sold or intends to sell the vehicle.

  1. Download the Stromer OMNI app to your smartphone (from the App Store or from the Google Play Store).
  2. Your dealer creates a Stromer OMNI account for you.
  3. Provide your dealer with the following information:
  • First and last name
  • E-mail address
  • Cell phone number
  • VIN of the purchased/sold Stromer

As soon as your dealer has registered you, use the Stromer OMNI app to create a PIN for your Stromer under “Settings”/”Change PIN”. This will automatically be sent to your bike and to your registered cell phone number. You can now make full use of your used Stromer.

How-to-video:

Can Stromer OMNI be used free of charge?

Stromer OMNI: Free of charge

Stromer OMNI can be used free of charge. Once you have completed the activation, the OMNI module remains activated for an unlimited period of time and works worldwide. There are no data or roaming charges for use. 

If your Stromer is not switched on for 18 months, the SIM card is automatically switched to inactive. To reactivate it, please contact your dealer, who in turn will get in touch with Stromer Technical Support. Take advantage of our Store locator to find a specialist dealer near you.

 

Do I need a SIM card to use Stromer OMNI?

SIM card for Stromer OMNI

For the operation of the Stromer s-pedelec as well as for the use of Stromer OMNI, the bike communicates via the cell network. A SIM card is permanently installed in the bike for this. The SIM card cannot be removed or swapped.

Good cell network reception is essential for communication. The OMNI functions may therefore be limited to some extent inside buildings.

Stromer OMNI is available for Stromer ST1 X, ST2, ST2 S, ST3 und ST5.

Does Stromer OMNI BT contain an activation link?

Stromer OMNI BT app: Setting your PIN

No, you have to set a PIN yourself via the Stromer OMNI BT app.

How can I activate and deactivate the Autolock function of my Stromer e-bike?

Activating and deactivating the Autolock function in the Stromer OMNI app

You can activate and deactivate the Autolock function of your Stromer e-bike via the Stromer OMNI app.

To activate Autolock, open “SETTINGS”/“AUTOLOCK” in the Stromer OMNI app and set a timer. The minimum period that can be set at the timer is three minutes.

If you have activated the Autolock function by app, here you can set a time after which your Stromer is automatically locked once you have parked it. To unlock it, enter your PIN in the touchscreen when you switch on the bike.

Note:
Autolock can only be activated via the Stromer OMNI app. Users without an app can lock the Stromer bike directly via the touchscreen.
If you ride off on a locked bike, after a short time the anti-theft mode is activated.
If Autolock is not activated, the bike is automatically switched off if it remains inactive for 5 minutes without being locked.

How-to-video:

How can I activate Smartlock-Ride (formerly Seamless-Ride) on my Stromer s-pedelec?

Stromer OMNI Interface C: Activating Smartlock (formerly Seamless)

Smartlock locks and unlocks your Stromer s-pedelec for you: As soon as you approach your Stromer with your smartphone, the Stromer is unlocked automatically and you can ride away without having to enter your PIN. As soon as you park your bike and move away again with your smartphone, the Stromer is locked automatically. This function can be activated and deactivated in the display under “Bluetooth”.

Activate Smartlock on your Stromer ST1 X, ST2, ST3 or ST5 as follows:

  1. In the MENU, press “BLUETOOTH”.
  2. Before you can make changes to the Bluetooth settings, you are first prompted to enter your PIN.
  3. Press “CONNECT”. Make sure that the smartphone that you want to connect is close by and is visible for new Bluetooth connections.
  4. Visible devices are displayed on the Stromer OMNI Interface C. Select the smartphone to be connected.
  5. Check your smartphone and confirm any Bluetooth queries that appear.
  6. As soon as the smartphone has been successfully connected, you can activate Smartlock for this device. To do this, select “SEAML. RIDE” in the “BLUETOOTH” menu and turn the function “ON”.

Notes:

  • Only one device can be connected to the Stromer and used for Smartlock at any one time.
  • For Smartlock to work, Bluetooth must be switched on on your smartphone.
  • The distance from which your Stromer is locked and unlocked by the Smartlock function can vary. It depends on the surroundings and the Bluetooth signal strength of your smartphone.
  • Check the Bluetooth icon on the OMNI Interface C/B before you move away from your Stromer. A Bluetooth connection to your smartphone must exist for the bike to be locked when you move away.
  • If you don’t happen to have your smartphone with you, you can unlock your Stromer simply using your PIN.
  • Activate the Autolock function using the Stromer OMNI app (“Settings”/“Autolock”). There you can choose whether the bike locks automatically after 3, 5 or 10 minutes if you are on the road without a smartphone.
How can I add a newly purchased Stromer e-bike in the Stromer OMNI app?

Stromer OMNI app: adding a new bike

Display the QR code on your Stromer display under “Menu”/”BIKE”/”OMNI”. Add a new Stromer bike in the app or scan the QR code under the menu item “Add another Stromer”

If scanning does not work, the code can also be entered manually.

How-to-video:

How can I adjust the contrast and brightness of the touchscreen of the Stromer OMNI Interface?

Stromer ST1 X, ST2, ST2 S (OMNI Interface): Adjusting the contrast and brightness of the touchscreen

Adjust the contrast of the touchscreen:

  1. In the menu, press “LIGHT/LCD”.
  2. Under “LCD CONTR.” you can set the contrast of the touchscreen.

Adjust the brightness of your touchscreen:

  1. In the menu, press “LIGHT/LCD”.
  2. Under “LCD BRIGHT.” you can set the brightness of the touchscreen.
How can I adjust the motor tuning of my Stromer s-pedelec with OMNI Interface C?

Stromer OMNI Interface C: Adjusting the motor tuning

With the help of the Stromer OMNI app on your smartphone, you can set the different modes of the motor of your Stromer ST1 X, ST1, ST2, ST2 S, ST3 or ST5 very easily.

The following modes are available here: “STANDARD”, “SNOW”, “CITY”, “TOUR”. To adapt the motor tuning to your personal requirements, you can set the following parameters:

  • Speed – Limits the maximum speed of motor assistance.
  • Torque – Higher torque produces faster acceleration.
  • Agility – Reaction time of motor assistance.

As soon as you have created your personal tuning, the indicator for assistance mode 2 is underscored in riding mode.

Note:
You need a Stromer with activated OMNI Interface C to be able to use this function.

 

Adjusting the motor tuningAdjusting the motor tuning

 

How-to-video:

How can I change the PIN of my Stromer bike?

Stromer ST1, ST1 X, ST2, ST2 S, ST3, ST5: Changing the PIN

Your first lock code is generated randomly and sent to you by text message to the registered cell phone number and by e-mail to the registered e-mail address upon activation of your Stromer.

To change the PIN, in the shortcut screen press “LOCK” until you are asked to enter your current PIN. You can then set a new PIN.

You will find the same setting in the menu::

  1. Press the power button to access the shortcut screen.
  2. In the shortcut screen, select “MENU” and then “SETTINGS”.
  3. Set a new PIN under “PIN” by pressing the plus and minus button to select any sequence of numbers.


How-to video for all Stromer models with OMNI Interface (ST1 X, ST2, ST2 S):

How can I change the unit of measurement on my Stromer touchscreen?

Stromer ST1, ST1 X, ST2, ST2 S, ST3, ST5: Changing the unit of measurement on the touchscreen

The touchscreen of the Stromer bike supports metric units of measurement (m; km; km/h; Wh/km) as well as Imperial units of measurement (ft; miles – Mi; mph; Wh/Mi). You can set these as follows: 

  1. In the menu, press “SYSTEM”.
  2. Set the desired unit of measurement under “UNITS”.


How-to video for all Stromer models with OMNI Interface (ST1 X, ST2, ST2 S):

How can I charge the battery of my Stromer e-bike?

Stromer e-bike: Charging the battery

The battery of your Stromer may only be charged using the corresponding charger. The battery can be charged directly in the Stromer or away from the bike.

Charging the battery externally (outside the bike)

  • First connect the charger to the mains plug (LEDs light red and green), then to the battery.
  • Hold the charger cable loosely in your hands and slowly lead it near the socket of the battery. The magnets will help you to align the plug correctly.
  • The LEDs on the charger light up orange and green during the charging process.
  • When the battery is fully charged, the LEDs on the charger light up green.
  • First disconnect the battery/power supply from the Stromer charger and then disconnect the charger from the mains plug.

Charging the battery externally (outside the bike)

 

Charging the battery internally (in the bike)

  • The connector for the charging cable is located on the left side of the down tube, just below the connection to the head tube.
  • Open the cover of the charging socket.
  • Connect the charger to the mains. The integrated LEDs light up red and green.
  • Hold the charger cable loosely in your hands and slowly lead it near the socket of your power supply. The magnets help you to align the plug correctly.
  • Connect the Stromer charger to the Stromer. The LEDs light up orange and green.

Charging the battery internally (in the bike)

 


Learn more about the range of your Stromer e-bike.

 


How-to video for all Stromer models with OMNI Interface (ST1 X, ST2, ST2 S):

How can I charge the electronic shifting system of my Stromer ST2 S (OMNI Interface C)?

Stromer ST2 S (OMNI Interface C): Charging the electronic shifting system

The Shimano XTR Di2 is the first electronic mountain bike shifting system. Instead of a mechanical connection between shift lever and rear derailleur, the shifting commands are transmitted electrically allowing 100 % precise control. The fewer mechanical components allow for less maintenance as well as better shifting quality.

In the Shimano XTR Di2 the control is completely integrated into the display, which shows all important information such as charge status, gear position and shift mode. The battery of the Shimano XTR Di2 shifting system is also charged via the display. The ST2 S is equipped for this with a USB charging socket.

Please observe the following when charging the Shimano XTR Di2 battery via your Stromer:

  • Connect ST2 S charger to Stromer.
  • Switch on Stromer.
  • Connect the Shimano XTR Di2 charger to Stromer USB charging socket and connect to the Shimano XTR Di2 unit.

Depending on the shifting frequency and temperature, one charging cycle of the shifting system can be sufficient for up to 2,500 km. A full charge takes about 90 minutes.

For further information on the rear derailleur, display and switches, please refer to the user manual.

Load electronic circuit

How can I connect the Stromer OMNI Interface B with the Stromer OMNI BT app (pairing)?

To connect your Stromer ST1 S-Pedelec with the Stromer BT app, switch on your ST1 and position yourself next to your bike with your smartphone and the open Stromer BT app:

  1. In OMNI Interface B, select the shortcut display in the “Bluetooth” menu.
  2. Enter your PIN to get to the Bluetooth menu.
  3. In the Stromer OMNI BT app, select “Add new bike”.
  4. Select “New pairing” in the Bluetooth menu of the OMNI Interface B.
  5. As soon as the name of your Stromer appears in the app, select this to initialize the pairing.
  6. After a short time, the smartphone will prompt you to accept the pairing with the Stromer.
  7. If the pairing is accepted, it will take a short time until your Stromer is shown in the app and the Bluetooth connection is established.
How can I download a software update for my Stromer ST1 on the OMNI Interface B?

Stromer ST1 (OMNI Interface B): Downloading and installing the software updates

If a new software update is available for your Stromer ST1 (OMNI Interface B), you will be notified accordingly in the Stromer OMNI BT app and the next steps will be announced.

  1. Activate the Bluetooth hotspot on your smartphone in the system settings.
  2. Confirm the update on your Stromer. A dialog window for confirmation should appear in the ride screen.
    Stay close to your Stromer during the update with your smartphone. Download and installation of the update takes a few minutes.
  3. As soon as the update is confirmed for download, you lose the connection to the Stromer OMNI BT app, as the download of the update is performed via a different Bluetooth operating mode. For this same reason, it is also possible that you must once again confirm a pairing request on your smartphone.
  4. You will now see the “Update download” icon in the status bar of the OMNI Interface B display. As soon as the update is ready for installation, this is indicated by the “Update ready” icon. Now press the status bar and select “UPDATE” to install the update.

Attention: the data connection of your smartphone is used when downloading via Bluetooth hotspot. This may result in charges for the use of the cell network.

How can I log into the Stromer OMNI BT app of my Stromer ST1 (OMNI Interface B)?

Stromer ST1 (OMNI Interface B): Logging into the Stromer OMNI BT app

Download the Stromer OMNI BT app from the Google Play Store or the Apple App Store. The Stromer OMNI BT app now guides you step by step through the login process, whether you already have an account or not:

1. You are a new customer and wish to create an OMNI account.

After entering your data, you receive a text message code at the cell phone number you have stored. You must now confirm this in the app. You can then set your password. You will need this and your stored e-mail address to log in to your OMNI account in the future.

2. You are a new customer and your Stromer dealer already set up an OMNI account for you.

To set your password, you can request an e-mail in the app. Use the same e-mail address you supplied to the dealer when buying your Stromer.

3. You already have an OMNI account.

Log into the app using your e-mail address and your password.

How can I pair my Stromer e-bike with the new Stromer OMNI app?

Stromer OMNI Interface: Pairing your bike with the new app

Carry out the following steps if you want to add your Stromer e-bike to the Stromer OMNI app for the first time: 

1. Make sure that your Stromer bike has reception.
2. Open the OMNI app on your cell phone and click on “Add Stromer”.
3. Call up the menu in the bike display, select “BIKE” and then “OMNI”
4. Click on “NEW CODE”
5. Now, using the OMNI app, scan the QR code that appears on the display. If the QR code is not recognized by your smartphone, you can also enter the displayed numerical code manually.

If you already have a Stromer in your OMNI app and want to add another bike, proceed as follows: 

1. Call up the profile page in the Stromer OMNI app.
2. Scroll down to the point “Add another Stromer”
3. Now follow the same process as above.

How-to-video:

How can I perform country settings in the Stromer OMNI app?

Performing country settings in the Stromer OMNI app

Settings for the display format of the Stromer OMNI app cannot be made in the app. The app is displayed according to the system settings of the mobile device and your Stromer.

Language
The Stromer OMNI app is always displayed in the language set as the system language in your smartphone. The following languages are currently available: German, English, French, Italian, Dutch.

Date and time format
The display format for time and date is taken directly from the general country settings of the smartphone.

Units
Distances can be displayed in kilometers or miles. In each case the Stromer OMNI app obtains the settings from your bike. To change the settings in the app and on the bike, call up “Bike Profile”/“Settings” in the app.

How can I recognize if my Stromer e-bike is affected by the 3G shutdown and which provider is supplying my system?

Stromer OMNI: 3G shutdown

The Stromer OMNI Interface communicates via 2G, the Stromer OMNI Interface C via 2G/3G as well as Bluetooth. If the 2G network is switched off in a country (such as the USA or Switzerland), we will inform the affected customers in good time and offer an upgrade

If 3G is switched off in a country, this will not affect OMNI/OMNI C, as communication can still take place via the 2G network. 

If both networks are shut down in one country, we will inform our customers in good time and offer a solution. 

Overview (as of 03/12/2021): 

Switzerland:
The 2G network will be switched off permanently at the beginning of April 2021 – affected customers were informed in August 2020. 3G will be supported until at least the end of 2024.

Germany:
2G will be offered until further notice
•     Deutsche Telekom DE: 3G until mid 2021 
•     Vodafone: 3G until mid 2021 – 2G until the end of 2025
•    Telefonica: 3G until the end of 2022

Netherlands
•     T-Mobile: 2G until the end of 2020
•     KPN: 3G until January 2022
•     Vodafone: 3G until February 2020

Luxembourg/Belgium
•     Orange: 3G until the end of 2021

Vodafone in Europe
•     2G: only until 2025
•     3G: until 2020 – 2021
 

 

How can I register as the new owner for my Stromer bike?

Stromer E-Bike: Change of ownership

With the new Stromer OMNI app (release June 2021, from version 3.0.0), you can change the owner yourself (see “Pairing” function). To do this, the previous owner must first remove the bike in the app so that it can be reassigned. 

If you have purchased a Stromer ST1 with OMNI BT app, we need the email address of your Stromer account, the VIN of the bike as well as our personal details. If you do not yet have a Stromer account, you can have an account created by a Stromer dealer or download the Stromer OMNI app and use it to create your own account. 

How can I remove my sold Stromer e-bike from the Stromer OMNI app?

Stromer OMNI app: removing a sold bike

Remove the desired bike in the Stromer OMNI app profile using the “Remove Stromer” button.

How-to-video:

How can I select a function on the OMNI Interface C touchscreen of my Stromer bike?

Stromer OMNI Interface C: Selecting functions on the touchscreen

Stromer bikes with OMNI Interface C are equipped with a capacitive touchscreen. By lightly touching the touchscreen, you navigate and scroll through the various menus and can change the ride screen.

Note:

  • Wearing gloves can limit touch sensitivity. It is best to touch the touchscreen directly with your finger or wear touchscreen-compatible gloves.
  • With the power button you can:
  1. Switch from the shortcut screen to the ride screen.
  2. Switch from the ride screen to the shortcut screen.
  3. Switch from any point in the menu to the shortcut screen.

Touchscreen


How-to video for all Stromer models with OMNI Interface (ST1 X, ST2, ST2 S):

How can I select a function on the OMNI Interface touchscreen of my Stromer bike?

Stromer OMNI Interface: Selecting functions on the touchscreen

Stromer bikes with OMNI Interface C are equipped with a resistive touchscreen. This means that the touchscreen does not react to contact like capacitive touchscreens, but rather to slight pressure from the finger and can thus also be readily operated with gloves. With light pressure on the touchscreen, you navigate through the various menus and can change the ride screen.

Selecting functions on the touchscreen


How-to video for all Stromer models with OMNI Interface (ST1 X, ST2, ST2 S):

How can I set a PIN via the Stromer OMNI BT app on the Stromer ST1 (OMNI Interface B)?

Stromer ST1 (OMNI Interface B): Setting the PIN via the Stromer OMNI BT app

Log into the Stromer OMNI BT app on your smartphone with your Stromer OMNI account and establish a Bluetooth connection with your Stromer.

Navigate to the “Bike profile” settings in the menu of the Stromer OMNI BT app and select the option “Change PIN”. You can now set and confirm your PIN (at least 5 digits).

How can I set the time or time format in Stromer OMNI?

Stromer OMNI: Setting the time and time format

You can set the time and its display format individually. Press the time in the ride screen until the setting window opens.

You will find the same settings in the menu:

  1. In the menu, press “SETTINGS”.
  2. Select the desired display format under “TIME” and set the time.


How-to video for all Stromer models with OMNI Interface (ST1 X, ST2, ST2 S):

How can I toggle between the different ride screens on my Stromer OMNI Interface C, Interface B and Interface touchscreen?

Stromer OMNI Interface C, Interface B and Interface: Toggling between ride screens

As soon as you ride off, the touchscreen changes to the ride screen. In the ride screen, your speed and information on your ride are displayed for you. By pressing the touchscreen, you can change from one ride screen to the next and thus have the desired information shown.

How can I upgrade my Stromer ST1 to use all the features of OMNI C?

Stromer ST1 from October 2021: Stromer OMNI upgrade

Stromer ST1 models from October 2021 onwards can be upgraded directly via the app to use all OMNI C features. Payment is possible by credit card or Apple Pay. The full range of functions of OMNI C will then be unlocked on your bike and the SIM will be activated. Once this is done, you can switch from the OMNI BT app to the OMNI app and use the full connectivity of your Stromer e-bike.

How do I activate the theft mode in the Stromer OMNI app and Stromer OMNI BT app?

Activating and deactivating theft mode

The theft mode of your Stromer ST1 X, ST1, ST2, ST2 S, ST3 or ST5 can be activated and deactivated via the Stromer OMNI app and Stromer OMNI BT app.

Activating theft mode
You will find the theft mode on the start page of the Stromer OMNI app and Stromer OMNI BT app if you scroll all the way down and can activate it there.

Switching off theft mode
As soon as your Stromer is in theft mode, that status is displayed prominently on the start page of the Stromer OMNI app and Stromer OMNI BT app. You can exit the theft mode directly from the start page.

Note:
Please activate the theft mode only if you discover that the bike has been stolen and has not automatically entered the theft mode. To secure the bike in everyday use, activate the lock manually or activate “AUTOLOCK” via the Stromer OMNI app and Stromer OMNI BT app.

How-to-video:

How do I adjust the sensor sensitivity of my Stromer s-pedelec?

Adjusting the sensor sensitivity

You can adjust the responsiveness of your Stromer ST1 X, ST1, ST2, ST3 or ST5 to your riding style. With the sensor sensitivity, you can define the ratio between rider power and motor assistance. A higher sensitivity leads to your Stromer already reacting to the slightest pressure on the pedals.

Press “SENSOR” in the display and adjust the sensitivity there with the plus and minus button.

Note:
A change to the sensor sensitivity influences the responsiveness of your Stromer in all assistance levels: High sensitivity reduces the range because it generates a higher power consumption. You can also set the sensitivity via the Stromer OMNI app under “Motor tuning”.

How do I change my personal data in the Stromer OMNI app?

Stromer OMNI app: Changing personal data

• In your new Stromer OMNI app, click on the profile icon on the far right. 

• Now click on the red arrow to the right of the name. 

• Here you can enter and change your address, e-mail address and other personal data as well as sign up for the newsletter or unsubscribe from it.

How-to-video:

 

How do I determine which version of the Stromer OMNI app I have?

Stromer OMNI app: Determining the version

In the new Stromer OMNI app, you can find the current firmware version in the profile under “Service booklet”

In the old Stromer OMNI app, you can find the current firmware version in the Bike profile area (second icon from the left) under “Service booklet”

How do I lock my Stromer s-pedelec?

Locking the Stromer e-bike

To lock your Stromer bike, proceed as follows:

  1. Press the power button to access the shortcut screen.
  2. In the shortcut screen, select “LOCK”.

Your Stromer will switch itself off if it has not been used for an extended period of time, even if it has not been switched off or locked. No lock is activated in this case, however.

Note:
Via the Stromer OMNI app, you can program an “AUTOLOCK” timer which will automatically lock your Stromer ST1 X, ST1, ST2, ST2 S, ST3 or ST5 after an extended period of inactivity.

How do I log into the Stromer OMNI app and Stromer OMNI BT app?

Logging into the Stromer OMNI app and Stromer OMNI BT app

Download the myStromer app from the Google Play Store or Apple App Store onto your smartphone.

The app guides you step by step through the registration process, whether you already have an account or not. If you do not yet have a password, via the app you can request an e-mail allowing you to reset your password.

It is only possible to set up a connection with your bike if your dealer has registered the bike to you under your e-mail address, and activated it. Be sure to use the same e-mail address you supplied to the dealer when buying your bike.

Forgotten password
If you have forgotten your password, enter the e-mail address associated with your OMNI account in the Stromer OMNI app and Stromer OMNI BT app. We will send you an e-mail with which you can make a new password for your account.

Forgotten username
If you have forgotten your username or you no longer know which e-mail address you supplied to your dealer at the time of purchase, you can enter your vehicle identification number (VIN) in the app and we will send you a message to the e-mail address we have on file for you. The VIN can be found below the right chainstay or on the label in the battery compartment.

How do I perform the TMM calibration in the OMNI display of my Stromer e-bike?

Stromer OMNI: TMM calibration

In the Stromer OMNI display, select “Sensor” and then “Calibrate”. Please make sure that the pedals are not under load in the process. 

How do I reset the last trip on my Stromer e-bike in the OMNI app?

Stromer OMNI app: Resetting trips

Stromer OMNI app: Resetting trips You will find a small red information symbol in the riding statistics. This opens a menu in which you can reset the trip/day counter. In order to do so, the Stromer e-bike must be switched on and have reception.

How do I set the display brightness and day/night mode of my Stromer touchscreen?

Stromer E-Bike: Setting the display brightness of the touchscreen

Adjust the brightness of your Stromer touchscreen to your requirements as follows:

  1. In the MENU, press “SETTINGS”.
  2. Under “BRIGHTNESS” you can set the brightness of the touchscreen.

An integrated brightness sensor automatically adjusts the background color of your touchscreen to the ambient light: The background is bright during the day and dark at night.

Adjust the background of your Stromer’s touchscreen as follows:

  1. In the MENU, press “SETTINGS”.
  2. Under “BACKGROUND”, select whether the background color is to change automatically or whether is to be always bright or always dark.


How-to video for all Stromer models with OMNI Interface (ST1 X, ST2, ST2 S):

How does the electronic shifting system of my Stromer ST2 S work?

Stromer ST2 S (OMNI Interface C): Function of the electronic shifting system

The Shimano XTR Di2 is the first electronic mountain bike shifting system. Instead of a mechanical connection between shift lever and rear derailleur, the shifting commands are transmitted electrically. Shimano thus allows a 100 % precise control. The fewer mechanical components allow for less maintenance as well as better shifting quality.

In the Shimano XTR Di2 the control is completely integrated into the display, which shows all important information such as charge status, gear position and shift mode. The battery of the Shimano XTR Di2 shifting system is also charged via the display.

Please observe the following when charging the Shimano XTR Di2 battery via your Stromer:

  • Connect ST2 S charger to Stromer.
  • Switch on Stromer.
  • Connect the Shimano XTR Di2 charger to Stromer USB charging socket and connect to the Shimano XTR Di2 unit.

Depending on the shifting frequency and temperature, one charging cycle of the shifting system can be sufficient for up to 2,500 km. A full charge takes about 90 minutes.

For further information on the rear derailleur, display and switches, please refer to the operating instructions.

How does the integrated GPS module of my Stromer e-bike work?

Stromer ST1 X, ST2, ST2 S, ST3, ST5: E-bike GPS

Stromer e-bikes equipped with OMNI C have an integrated GPS module. This allows you to locate the vehicle periodically via the Stromer OMNI app. If the theft mode of the Stromer e-bike is activated, the position of the bike is recorded via the GPS module.

The GPS module cannot be switched off. Third parties are unable to view the data, however, and the position is only determined if you use the Stromer OMNI app to inquire about the location of your bike, for example, or if theft mode is activated. A GPS signal is required so that the position of the Stromer bike can be pinpointed via GPS. This is strongest outdoors.

Learn more about the connectivity of your Stromer e-bike.

How does the menu of my Stromer bike work?

Stromer ST1, ST1 X, ST2, ST2 S (OMNI Interface, Interface B, Interface C): Menu

Press the power button to access the shortcut screen. Here you have direct access to all functions and settings:

  • Press the power button again to return to the riding mode screen. More detailed information on the individual settings can be found in the corresponding subchapters of the operating instructions for your Stromer.
  • The mode of operation of the described settings can change with a software update.
  • The menu is only available if the bike is stationary. As soon as you ride off, the touchscreen changes to the ride screen. For your safety, you cannot call up the menu while riding.

Interface


How-to video for all Stromer models with OMNI Interface (ST1 X, ST2, ST2 S):

How does the regenerative braking mode of my Stromer e-bike work?

Stromer e-bike regenerative braking

For longer descents, the Stromer e-bike offers braking assistance, the regenerative braking mode:

  • For this, press and hold the minus control button for 2 seconds.
  • Briefly press the plus or minus button again to adapt the braking power.
  • To end regenerative braking, press and hold the plus or minus button again for 2 seconds.
  • Regenerative braking is also terminated automatically if the speed falls below a specified minimum and you start pedaling.

The current strength for regenerative braking is a maximum of 15 amps. To protect the battery, regenerative braking is reduced as battery charge increases. This means that when the battery is almost fully charged, regenerative braking is barely or no longer noticeable.

Learn more about the motor of your Stromer s-pedelec


How-to video for all Stromer models with OMNI Interface (ST1 X, ST2, ST2 S):

How does the theft mode of my Stromer s-pedelec work?

Stromer ST1, ST1 X, ST2, ST2 S, ST3, ST5: Theft mode

Theft mode is activated if the locked Stromer e-bike is moved or pushed for an extended period of time. The theft mode works as follows:

  • The motor is blocked, making the bike virtually impossible to ride.
  • The position of the stolen vehicle is recorded if a cell network connection is available.
  • The lights flash.
  • The owner receives a text message on the cell phone number registered upon activation.

If your Stromer is stolen without the theft mode activated, you can activate it manually via the Stromer OMNI app. The Stromer can only be taken out of theft mode by using the Stromer OMNI app.

Please note that the theft mode is only effective if the battery is in the bike and has a minimum residual charge.

I forgot the access data for my Stromer OMNI account. What do I have to do?

Stromer ST1, ST1 X, ST2, ST2 S (OMNI Interface, Interface B, Interface C): Forgotten OMNI access data

If you have forgotten the password of your Stromer OMNI account, enter the e-mail address of your OMNI account in the Stromer OMNI app. We will send you an e-mail with which you can create a new password for your account. 

If you no longer know which e-mail address you supplied to the dealer at the time of purchase, you can enter your vehicle identification number (VIN) of your Stromer in the OMNI app and we will send you a message to the e-mail address we have on file for you. The VIN can be found on the inside of the battery compartment or under the right chainstay.

Stromer

I have forgotten my Stromer OMNI app password or my username. What do I have to do?

Stromer ST1, ST1 X, ST2, ST2 S, ST3, ST5: Forgotten OMNI app password or username

If you have forgotten your password, enter the e-mail address stored in your Stromer OMNI user account in the Stromer OMNI app and click on “Forgotten your password”. We will send you an e-mail with a link with which you can make a new password for your account. 

If you no longer know which e-mail address you supplied to your dealer at the time of purchase, enter your vehicle identification number (VIN) in the OMNI app and we will send you a message to the e-mail address we have on file for you. The VIN can be found on the inside of the battery compartment or under the right chainstay.
 

Stromer

 

 

I have forgotten the PIN of my Stromer bike. What do I have to do?

Stromer ST1, ST1 X, ST2, ST2 S (OMNI Interface, OMNI Interface C): Forgotten PIN

If you have forgotten the PIN for your Stromer bike, create a new PIN in the Stromer OMNI app under “Settings”/”Change PIN”. You must enter and confirm this twice in succession. The new PIN will automatically be sent to your bike and via text message to your registered cell phone number. Please note that the PIN can only be created if your Stromer is switched on and has good cell network reception.

I have the Stromer OMNI BT app for my e-bike. Can I also use the new Stromer OMNI app?

Stromer E-Bike: OMNI BT and OMNI app 

If you use the Stromer BT App, the OMNI Interface of your bike cannot communicate via the cellular network. The main functions of the new Stromer OMNI app require an OMNI Interface capable of mobile communications. It is possible to retrofit your Stromer ST1 with an OMNI C Interface. Please contact your Stromer dealer for details. 

Is the update to the new Stromer OMNI app version mandatory?

Stromer OMNI app: Update to latest version

The update to the latest version of the Stromer OMNI app is not mandatory, but the new functions will only be available after the update is performed. We therefore recommend that you perform the update. The existing Stromer OMNI app will still work. 

Is there a suspension fork for my Stromer e-bike?

Suspension forks are available for the Stromer models ST5, ST3, ST2 Belt Drive and ST1 (OMNI B and OMNI C). They can either be ordered directly ex works during the configuration via your Stromer dealer or can be retrofitted by the dealer at an additional charge.

Is there a suspension seatpost for my Stromer e-bike?

Suspension seatposts are available for the Stromer models ST5, ST3, ST2 Belt Drive and ST1 (OMNI B and OMNI C). They can either be ordered directly ex works during the configuration via your Stromer dealer or can be retrofitted by the dealer at an additional charge.

Switzerland 2G shutdown: Are the 2G networks from the providers Sunrise and Salt also affected?

Yes.

Concerns Stromer ST1 X, ST2 and ST2 S with OMNI (monochrome display) in Switzerland.

Switzerland 2G shutdown: Why is Swisscom shutting down the 2G network?

https://www.swisscom.ch/de/about/unternehmen/portraet/netz/abloesung-2g.html

Concerns Stromer ST1 X, ST2 and ST2 S with OMNI (monochrome display) in Switzerland.

Switzerland/USA 2G shutdown: Can I continue riding my bike after the shutdown?

Yes, this is still possible.

Concerns Stromer ST1 X, ST2 and ST2 S with OMNI (monochrome display) in Switzerland and USA.

Switzerland/USA 2G shutdown: Can I continue to use the app?

No, this is not possible as the SIM card is based on 2G and will no longer have any communication function.

Concerns Stromer ST1 X, ST2 and ST2 S with OMNI (monochrome display) in Switzerland and USA.

Switzerland/USA 2G shutdown: Can I have an OMNI C installed in my bike?

Yes, every owner can have an OMNI C kit (OMNI C display kit campaign 2G-3G CH) installed in their ST1 X, ST2 S and ST2 with monochrome display.

Concerns Stromer ST1 X, ST2 and ST2 S with OMNI (monochrome display) in Switzerland and USA.

Switzerland/USA 2G shutdown: How do I know if my bike is affected by the shutdown?

If you have a black-and-white display (monochrome), your bike is affected.

Concerns Stromer ST1 X, ST2 and ST2 S with OMNI (monochrome display) in Switzerland and USA.

Switzerland/USA 2G shutdown: How long can I take advantage of the special price offer for the exchange?

The OMNI C display kit campaign 2G-3G CH will remain available at a special price until July 31, 2021. Following this it will cost the regular price.

Concerns Stromer ST1 X, ST2 and ST2 S with OMNI (monochrome display) in Switzerland and USA.

Switzerland/USA 2G shutdown: How long will the conversion take?

A conversion is possible in under an hour. How long it takes depends on how busy the dealer is.

Concerns Stromer ST1 X, ST2 and ST2 S with OMNI (monochrome display) in Switzerland and USA.

Switzerland/USA 2G shutdown: I already upgraded to OMNI C, but it has malfunctioned. Can I take advantage of this offer?

The offer is only valid for bikes with a black-and-white display. If your OMNI C was exchanged less than 2 years ago, the warranty is still valid. In this case, please contact your dealer.

Concerns Stromer ST1 X, ST2 and ST2 S with OMNI (monochrome display) in Switzerland and USA.

Switzerland/USA 2G shutdown: I just paid full price for an upgrade to OMNI C. Can I retroactively take advantage of the special price?

This offer is only valid for customers who have not performed an update yet.

Concerns Stromer ST1 X, ST2 and ST2 S with OMNI (monochrome display) in Switzerland and USA.

Switzerland/USA 2G shutdown: What if I want to ride my bike in a country (e.g. on vacation) in which 2G is still supported? Is that possible?

Yes, that is possible. Except for Switzerland, all European countries still have a 2G network. Countries such as the USA, Australia and most Asian countries have already shut down 2G. 2G is also still used in most developing countries.

Concerns Stromer ST1 X, ST2 and ST2 S with OMNI (monochrome display) in Switzerland and USA.

Switzerland/USA 2G shutdown: What will happen if 3G is also shut down?

Currently only 2G is being shut down. Should a shutdown of the 3G network become an issue, Stromer will offer a solution.

Concerns Stromer ST1 X, ST2 and ST2 S with OMNI (monochrome display) in Switzerland and USA.

Switzerland/USA 2G shutdown: Which models are affected by the shutdown?

The models ST1 X, ST2 S and ST2 with monochrome display (black-and-white) are affected.

Concerns Stromer ST1 X, ST2 and ST2 S with OMNI (monochrome display) in Switzerland and USA.

Switzerland/USA 2G shutdown: Who can take advantage of the special offer?

All owners of the older Stromer models ST1 X, ST2 S and ST2 with monochrome display (black-and-white).

Concerns Stromer ST1 X, ST2 and ST2 S with OMNI (monochrome display) in Switzerland and USA.

Switzerland/USA 2G shutdown: Who will pay for the conversion?

Contact your dealer to clarify the costs for the conversion.

Concerns Stromer ST1 X, ST2 and ST2 S with OMNI (monochrome display) in Switzerland and USA.

Switzerland/USA 2G shutdown: Why am I required to pay the costs for the upgrade myself? For the price of the bike I would expect an upgrade to be included in the service.

The further development of technology is never part of the sales price of a vehicle. We have no influence over the shutdown of the 2G network. We are willing to accommodate Stromer riders, however, which is why we are offering the exchange campaign at a considerably reduced price. This will run until the end of July 2021.

Concerns Stromer ST1 X, ST2 and ST2 S with OMNI (monochrome display) in Switzerland and USA.

To what extent is my data visible in the Stromer OMNI app and who can access it?

Stromer OMNI app: Privacy

See item 3 in the data protection guidelines for the Stromer OMNI app for specifications.

 

USA only: I own a Stromer bike with a monochrome OMNI display that is locked and now I can't unlock it because the app no longer works.

Your ST2 / ST1X is a bike that still has the monochrome OMNI (black-and-white display).  Since the 2G network was switched off, you can no longer connect to the bike with the app. 
For this reason, you also cannot reset the PIN. Unfortunately, we also no longer have access to the bike and therefore cannot set you a new PIN remotely. 
However, you have the option of having your Stromer dealer remove the OMNI and send it to us at the factory. We have the possibility here on site to unlock the OMNI and set a new PIN. Please contact your dealer, who will arrange this for you. 

What are the differences between Stromer OMNI Interface C and Interface B?

Differences between OMNI Interface C and OMNI Interface B

Through the limited connectivity, certain functions such as localization, communication with the app or remote updates are not available with Stromer OMNI Interface B. The time is also not set automatically and is not available on the Stromer ST1 with OMNI Interface B at the moment. The Smartlock functions are also not available. Because there is no brightness sensor with OMNI Interface B, the background color of the display can only be manually changed between bright (“DAY”) and dark (“NIGHT”).

Stromer

Stomer

Stromer

Stromer

What are the differences between the Stromer OMNI app and the Stromer OMNI BT app?

Differences between OMNI app and OMNI BT app

The Stromer OMNI BT app is only available with the Stromer ST1 (from model year 2019, with OMNI Interface B), while the Stromer OMNI app is compatible with all models with OMNI Interface (black/white) or OMNI Interface C (color).

The Stromer OMNI BT app communicates directly with the Stromer via Bluetooth Low Energy (BLE) and thus even works when the cell network reception is poor. The Stromer must therefore always be within Bluetooth range of the smartphone to use the app.

Due to the limited connectivity of the Stromer ST1, functions such as localization or the statistics are not available in the Stromer OMNI BT app.

What are the individual components of my Stromer bike?

Stromer ST1, ST2, ST2 S, ST3, ST5: Components

The Stromer models ST1 (OMNI Interface B) and ST2, ST2 S, ST3 and ST5 (OMNI Interface C) have the following components:

ComponentsCombonents

What benefits do the Stromer OMNI app and Stromer OMNI BT App offer?

Benefits of the Stromer OMNI App and Stromer OMNI BT App

Get the most out of your Stromer ST1 X, ST2 or ST2 S with the Stromer OMNI app and Stromer OMNI BT App adjust it to your needs:

  • Install the Stromer OMNI app or Stromer OMNI BT Appon your smartphone.
  • Fine-tune it to your personal preferences using assistance mode 2.
  • The Stromer OMNI app and Stromer OMNI BT App also show you the periodically identified position and the battery charge level – even if you are not near the your bike.
  • The basic functions of your Stromer can also be used without a smartphone. You do not always need to have your smartphone with you to use the bike.

The Stromer OMNI app and Stromer OMNI BT App are available for iOS (version 7.0 or higher) in the Apple App Store and Android (version 4.1 or higher) smartphones in the Google Play Store.

OMNI functions are only available if your Stromer is switched on, locked or in sleep mode. If the Stromer is switched off, no live information can be called up and no commands can be sent to the Stromer.

What benefits does the Stromer OMNI app offer?

Stromer ST1 X, ST2, ST2 S: Benefits of the Stromer OMNI app

Get the most out of your Stromer ST1 X, ST2 or ST2 S with the Stromer OMNI app and adjust it to your needs:

  • Open the Stromer OMNI app on your smartphone.
  • Fine-tune it to your personal preferences using assistance mode 2.
  • The Stromer OMNI app also shows you the periodically identified position and the battery charge level – even if you are not near the your bike.
  • The basic functions of your Stromer ST1 X, ST2 or ST2 S can also be used without a smartphone. You do not always need to have your smartphone with you to use the bike.

The Stromer OMNI app is available for iOS (version 7.0 or higher) in the App Store and Android (version 4.1 or higher) smartphones in the Google Play Store.

OMNI functions are only available if your Stromer is switched on, locked or in sleep mode. If the Stromer is switched off, no live information can be called up and no commands can be sent to the Stromer.

How-to-video:

What benefits does the Stromer OMNI BT app of my Stromer ST1 (OMNI Interface B) offer?

Stromer ST1 (OMNI Interface B): Benefits of the Stromer OMNI BT app

The Stromer OMNI BT app can be installed on your smartphone and helps you to get the maximum performance out of your Stromer ST1 (OMNI Interface B).

With the Stromer OMNI BT app, it is possible to lock or unlock your Stromer via Bluetooth. You can also adapt the behavior of your Stromer ST1 (OMNI Interface B) to your needs, create personal tuning of the motor assistance and monitor service entries. Updates of the firmware can also be initiated via the app.
OMNI BT app functions are only available if the Stromer is switched on and connected via Bluetooth. If the Stromer is switched off or outside of Bluetooth range, no information can be called up and no commands can be sent to the Stromer.

What can I control with the controller of my Stromer S Pedelec?

Stromer controller

Using the controller on the handlebar, you can control the most important functions of your Stromer S-Pedelec while traveling without taking your hands from the handlebar: 

Switching the light on and off
The models Stromer ST5 and ST3 are equipped with a lighting system providing both low and high beams. To switch between low and high beam, press the light button. For your safety, a daytime running light is integrated in your Stromer. This cannot be switched off in some countries. 

Selecting assistance levels 
By pressing the plus and minus button you can choose between no-assistance mode (without motor assistance) and three assistance modes (1. low, 2. medium and 3. high motor assistance). You can adapt assistance level 2 to your individual needs via the Stromer OMNI app.

Stromer ST1, ST1 X, ST2, ST2 S, ST3, ST5: Controller


How-to video for all Stromer models with OMNI Interface (ST1 X, ST2, ST2 S):

What connectivity does my Stromer ST1 offer with OMNI Interface B?

Stromer ST1 (OMNI Interface B): Connectivity

The Stromer OMNI Interface B is based on Bluetooth technology. As a result, the Stromer ST1 (OMNI Interface B) can be connected to the Stromer OMNI BT app. Software updates can be downloaded via the Bluetooth hotspot of your smartphone.

What do I have to consider when updating the Stromer OMNI app from April 2021?

 

Stromer OMNI app: Notes

After updating the Stromer OMNI app, you must log in again. 
Your user name is your e-mail address. If you have forgotten your password, you can reset it. 
 

What do Stromer OMNI B and Stromer OMNI C mean for my Stromer ST1?

Stromer ST1: OMNI B and OMNI C

Stromer ST1 models produced before October 2021 are equipped with OMNI B display/interface. They communicate with the associated Stromer OMNI BT app via Bluetooth. They cannot use a cellular network and have connectivity with basic features.

Stromer ST1 models produced after October 2021 have an OMNI C display/interface with mobile-enabled but not activated SIM card. You can use both the Stromer OMNI BT app via Bluetooth and the Stromer OMNI app in a basic version with limited range of functions.

Stromer ST1 models produced after October 2021 will also be able to access the cellular network with a one-time upgrade to the OMNI C display/interface, allowing you to use all the features of the Stromer OMNI app. You can purchase the upgrade directly via the Stromer OMNI or OMNI BT app.

What do the icons in the status bar of my Stromer touchscreen mean?

Stromer OMNI C interface: Icons in the status bar of the touchscreen

The following information is displayed in the status bar at the top edge of the touchscreen:

Updates
Your Stromer automatically downloads OMNI software updates. An Update icon in the status bar indicates when this is ready for installation.

Install the update as follows:

  • When you switch off your Stromer via the touchscreen (“OFF”) you will be asked if you want to install the update.
  • To install the update, press the status bar and select “UPDATE”.

Warnings
If the warning symbol (yellow triangle) is displayed, it is usually possible to continue riding without problems. The warning symbol is displayed in order to draw your attention to possible limitations with regard to operation and functions.

To find out more about a warning, stop, press the status bar and select the warning about which you want more information. Follow the instructions on the touchscreen.

Note:

  • Warnings are logged and can be accessed by your dealer for diagnostic purposes.
  • If a warning occurs repeatedly, please contact your dealer.

Faults
If the fault symbol (red triangle) is displayed, it is generally no longer possible or no longer safe to continue riding.

  • It is not recommended to continue riding.
  • Your bike may be damaged further if you continue riding.
  • Safety-relevant functions may be restricted.
  • Please contact your dealer.

To find out more about a fault, stop, press the status bar and select the fault that you would like more information on. Follow the instructions on the display.

Note:

  • Faults are logged and can be accessed by your dealer for diagnostic purposes.
  • If a fault is displayed only once and is no longer displayed after the Stromer is restarted, you can carefully continue riding.
  • If a fault is displayed even after the Stromer has been restarted several times, please contact your dealer.
What do the regenerative braking modes “Recup 1” and “Recup 2” mean for the Stromer e-bike?

Stromer e-bike regenerative braking

Your Stromer ST1 X, ST1, ST2, ST2 S, ST3 or ST5 supports you when braking during longer downhill runs and offers the regenerative braking mode for this purpose. On the one hand this can be used as a motor brake to protect the brakes when riding downhill, and on the other hand it returns power to the battery.

The difference between the regenerative braking modes “Recup 1” and “Recup 2” is the strength of the regenerative braking.

If you set the assistance to “zero” and press the minus button once, “Recup 1” will switch on. If you press the minus button again, “Recup 2” switches on.

“Recup 1” is used for light downhill runs and “Recup 2” for steeper downhill runs. If you ride with a full battery, the regenerative braking is inactive to protect the battery.


How-to video for all Stromer models with OMNI Interface (ST1 X, ST2, ST2 S):

What does connectivity mean?

Connectivity means the connection of your Speed Pedelec with the Stromer OMNI app on your smartphone. The Stromer ST1 with older OMNI B connectivity is paired to the smartphone via Bluetooth. The functions are more limited here compared to the OMNI C. GPS localization is not possible, for example. Stromer therefore offers you the opportunity to order the ST1 with OMNI C color display as a factory option. This option can be selected in the Configurator.

The color display on-board computer OMNI (2G technology) and OMNI C (3G technology) offer a number of functions that can be called up via the Stromer OMNI app including GPS localization, Smartlock function, individual motor settings in assistance level 2 and storing of various user statistics.

The Stromer OMNI app is available in the Google Play Store or Apple App Store.

What does GPS localization mean for Stromer S-Pedelecs?

Stromer S-Pedelec: GPS localization

All Stromer Speed Pedelecs with Stromer OMNI Interface and OMNI Interface C can be localized via GPS if the vehicle is switched on and is connected to a cellular network. 

What does Smartlock (formerly Seamless) mean with Stromer OMNI and how does it work?

Stromer OMNI: Smartlock (formerly Seamless)

Smartlock-Ride (formerly Seamless-Ride) locks and unlocks your Stromer for you: As soon as you approach your Stromer with your smartphone, the Stromer is unlocked automatically and you can ride away without having to enter your PIN. As soon as you park your Stromer and move away again with your smartphone, it is locked automatically. This function can be activated and deactivated in the display under “Bluetooth”.

Notes:

  • Smartlock-Ride (formerly Seamless-Ride) is available for Stromer ST1 (OMNI Interface B) and ST1 X, ST2, ST3 and ST5 (OMNI Interface C).
  • Only one device can be connected to the Stromer and used for Smartlock-Ride (formerly Seamless-Ride) at any time.
  • For Smartlock-Ride (formerly Seamless-Ride) to work, Bluetooth must be switched "On" on your smartphone.
  • The distance from which your Stromer is locked and unlocked by the Smartlock-Ride function (formerly Seamless-Ride) can vary. It depends on the surroundings and the Bluetooth signal strength of your smartphone.
  • Check the Bluetooth icon on the OMNI Interface C/B before you move away from your Stromer. A Bluetooth connection to your smartphone must exist for the bike to be locked when you move away.
  • If you don’t happen to have your smartphone with you, you can unlock your Stromer simply using your PIN.
  • Activate the Autolock function using the Stromer OMNI app (“Settings”/“Autolock”). There you can choose whether the bike locks automatically after 3, 5 or 10 minutes if you are on the road without a smartphone.
What does the charging cycle or “state of health” mean?
One charging cycle is the complete charging and discharging process of the battery. Incomplete charging or discharging is referred to as a partial charge. Because an entire charging cycle is rarely performed, if ever, because charging is practically never performed from 0 to 100 %, we don’t refer to charging cycles for our batteries but instead to the “state of health”. This takes into account much more than just the charging processes: For this reason, the state of health must not fall below 75 % during the 24-month warranty on the battery. This state of health of the battery can be tracked in the Stromer OMNI app.
What does the OMNI C upgrade of my Stromer ST1 cost?

Stromer ST1 from October 2021: Costs for Stromer OMNI upgrade

The OMNI C upgrade of your Stromer ST1 to unlock the integrated SIM card and use the full connectivity has a one-time cost of:
CHF 390
EUR 370
USD 390
DKR 2,753
£ 333

What function does the power button have on my Stromer S-Pedelec?

Stromer ST1, ST1 X, ST2, ST2 S, ST3, ST5: Function of the power button

Switching on 

  • To switch on your power supply, press the power button.
  • If you have locked your Stromer with a PIN, you must unlock it after switching it on in order to be able to ride it (for more information, see “Theft protection”).

Reset

  • If your Stromer no longer reacts to entries made via the power button or touchscreen, you can force a restart.
  • Press and hold down the power button for at least 10 seconds. The Stromer is switched off and can then be switched on again in the usual way. 

function of the power button

 


How-to video for all Stromer models with OMNI Interface (ST1 X, ST2, ST2 S):

What has changed in the new update of the Stromer OMNI app?

Stromer OMNI app: Changes in the new update

The main new features of the new Stromer OMNI app update include the following:
• You can add and pair or remove a bike yourself
• You can change your personal data in the profile or sign up for the newsletter
• You can create a Stromer profile via the app. 
• Also new is the temperature display for the motor and the battery on the home page of the app. 
• In the user statistics, you can compare your total riding data average with that of the Stromer community

Most of the familiar features remain, although some of them are arranged differently. 

How-to-Video:

 

What is Stromer OMNI connect?

Stromer OMNI connect

With the cloud-based platform Stromer OMNI connect, Stromer has developed its own communication system for its Speed Pedelecs: You can set the riding characteristics according to your needs using the on-board computer. Intelligent functions like automatic locking (“Smartlock”), keyless battery ejection (“Keyless”), anti-theft protection with GPS localization and individual motor settings make the daily commute even more comfortable. The Stromer OMNI app also allows your Stromer to communicate with you at any time. The GPS function is not possible on the Stromer ST1 with OMNI B, as the network communication occurs via Bluetooth here. You have the option, however, of upgrading to OMNI C or ordering the model directly with OMNI C when purchasing a new bike.

What is the “Community” function under User statistics in the Stromer OMNI app?

Stromer OMNI app: “Community” function 

Under “Community” you can see the rider statistics overall average of the Stromer community, meaning all Stromer riders with a connected bike. 

How-to-video:

What is the battery management system (BMS)?
The battery management system (BMS) controls and monitors all processes in the battery and enables communication via the OMNI Interface (display). The BMS thus turns a conventional battery into a smart battery. It increases the safety of the battery by ensuring that all the cells are only operated in the permissible voltage range and protects against overheating as well as overvoltage and undervoltage. This increases the service life of the battery cells. A deep discharge of the battery in normal operation is also prevented. An integrated balancer ensures that any existing voltage differences between individual cells are equalized. When charging, the BMS prevents the battery from overcharging. OMNI Interface or the Stromer OMNI app can be used to monitor charge level, status and temperature of the battery.
What is the difference between user statistics and bike statistics in Stromer OMNI?

Stromer OMNI: User statistics and bike statistics

The user statistics in Stromer OMNI show how many kilometers you have already ridden as a person. This is independent of the bike: As soon as you ride a Stromer e-bike that is registered in your name, the kilometers are counted. The bike statistics show the kilometers traveled by the bike, regardless of the rider. Under Community you can see the average of all Stromer e-bike riders. 

What riding functions does my Stromer ST1 with OMNI Interface B offer?

Stromer ST1 (OMNI Interface B): Riding functions

Your Stromer ST1 offers all the usual Stromer riding functions:

  • Three assistance levels of various strength, one of which can be configured via the Stromer OMNI BT app.
  • Five regenerative braking mode levels of various strength (motor brake at rear wheel).
  • Configurable motor brake at rear wheel when the brake lever is operated.

 

What theft protection does my Stromer ST1 offer with OMNI Interface B?

Stromer ST1 (OMNI Interface B): Theft protection

You can lock your Stromer ST1 (OMNI Interface B) with a PIN, leading to the motor locking if it is moved. Your Stromer can only be unlocked and ridden by entering your PIN again or using the Stromer OMNI BT app.

Attention: On delivery of your Stromer ST1 (OMNI Interface B), a PIN is not yet assigned. We recommend immediately setting your own PIN using the Stromer OMNI BT app so that you can use the electronic immobilizer of your Stromer to its full extent.

Where can I change the name of my Stromer bike in the Stromer OMNI app?

Stromer OMNI app: Changing the name of the bike

You can see the name of your currently registered Stromer in the Configuration area of your Stromer OMNI app (second icon from the left in the menu). Tap the pencil icon to the right of the name to change the name of the Stromer.

Where can I find the operating instructions for my Stromer e-bike in the Stromer OMNI app?

Stromer OMNI app: Operating instructions

There are four different icons at the bottom of the open Stromer OMNI app. If you click the icon on the far right, which looks like a stylized portrait of a person, the user manual appears in the upper area. Here you will find all the important information about your Stromer e-bike.

Where can I find the system information for my bike on the Stromer OMNI Interface C touchscreen?

Stromer ST1 X, ST2, ST2 S, ST3, ST5 (OMNI Interface C): Display of the connection status of mobile communication

The status of the mobile communication is shown in the ride screen with various indicators:

Bars
Similarly to a smartphone, signal strength is indicated by five bars. The more bars are solid, the better GSM reception is. If no bar is solid, only a weak signal is being received. If all bars are solid, signal strength is very good. 

 «3G»
A “3G” above the bars indicates that a GPRS connection is available. 

Circle with a line through it
If the Stromer bike has no cell network reception or no connection can be established to the network, this is indicated by a circle with a line through it.

Arrows
The point with the arrows in a circle indicates that a download is taking place. The two arrows above the display bars indicate the upload and download. 

Where can I find the system information for my bike on the Stromer OMNI Interface C, Interface B und Interface touchscreen?

Stromer OMNI Interface C, Interface B and Interface: Finding system information

Display the currently installed firmware version and the serial numbers of the touchscreen and controller as follows:

  1. Press the power button to access the shortcut screen.
  2. In the shortcut screen, select “MENU” and then “SYSTEM”.
  3. The currently installed firmware version and the serial numbers of the touchscreen and controller are displayed under “ABOUT”.
Where can I find the system information for my bike on the Stromer OMNI Interface touchscreen?

Stromer ST1 X, ST2, ST2 S (OMNI Interface): Display of the connection status of mobile communication

The status of the mobile communication is shown in the ride screen with various indicators:

Bars
Similarly to a smartphone, signal strength is indicated by five bars. The more bars are solid, the better GSM reception is. If no bar is solid, only a weak signal is being received. If all bars are solid, signal strength is very good. 

 «G»
A “G” above the bars indicates that a GPRS connection is available. 

Circle with a line through it
If the Stromer bike has no cell network reception or no connection can be established to the network, this is indicated by a circle with a line through it.

Arrows
Flashing arrows indicate that data is being sent or received. A flashing arrow pointing down means the bike is receiving data. A flashing arrow pointing up means the bike is sending data. A flashing arrow in a box means a firmware update is being received. As soon as the update has finished loading and is ready for installation, the arrow in the box stops flashing. 

Note:
The indicators do not appear in all riding displays. If a miniature battery charge level display appears below the speed display, no connection display will appear. Toggle to a different ride screen to show the connection indicators.

Circle with a line through it «G»Arrows

 

Where do I activate and deactivate the Autolock function in the Stromer OMNI app?

Activating and deactivating the Autolock function in the Stromer OMNI app

With the Stromer OMNI app you can activate and deactivate the Autolock function of your Stromer ST1 X, ST2, ST2 S, ST3 or ST5.

To activate Autolock, open “SETTINGS”/“AUTOLOCK” in the Stromer OMNI app and set a timer. The minimum period that can be set at the timer is three minutes.

If you have activated the Autolock function by app, here you can set a time after which your Stromer is automatically locked once you have parked it. To unlock it, enter your PIN in the touchscreen when you switch on the bike.

Note:

  • Autolock can only be activated via the Stromer OMNI app. Users without an app can lock the Stromer bike directly via the touchscreen.
  • If you ride off on a locked bike, after a short time the theft mode is activated.
  • If Autolock is not activated, the bike is automatically switched off if it remains inactive for 5 minutes without being locked.

How-to-video:

Where do I set assistance mode 2 in the Stromer OMNI app?

Stromer OMNI App: Personal tuning with assistance mode 2

Assistance mode 2 of your Stromer ST1 X, ST1, ST2, ST2 S, ST3 or ST5 can be tuned via the Stromer OMNI app. In the menu you can set the following parameters to your needs under “TUNING”:

  • Speed – Limits the maximum speed of motor assistance
  • Torque – Higher torque produces faster acceleration.
  • Agility – Reaction time of motor assistance.

As soon as you have created your personal tuning, an asterisk will appear on the assistance mode 2 screen in riding mode.

OMNI must be activated to use this function. The tuning is loaded as soon as your Stromer is switched on and a cell network signal is available. The bike must be stationary in order to activate the tuning.

Where is my data stored in the Stromer OMNI app and how is it protected?

 

Stromer OMNI app: Data protection

See item 3 in the data protection guidelines for the Stromer OMNI app for specifications.

Where is the battery charge level of my Stromer bike displayed?

Stromer ST1 X, ST2, ST2 S (OMNI Interface): Display of the battery charge level

In the ride screen you have the option of tracking the battery charge level of your Stromer ST1 X, ST2 or ST2 S. The battery charge level is shown in the form of a bar and a percentage. If the battery is empty, your Stromer bike automatically switches off the motor and switches to no-assistance mode.

The bar above the battery charge level shows the current energy flow.  The screen helps you to ride an extended range in an energy-efficient manner. The longer the bar, the greater the energy flow. If the bar starts at the right and moves to the left, it shows the consumption. If the bar starts at the left and moves to the right, the bike is in regenerative braking mode. Current flows back into the battery. 

For your safety, a small portion of the battery energy is saved so that the basic functions of your Stromer bike can be guaranteed. The light and the display continue to function for about an hour if the battery is empty and the motor assistance is interrupted.

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Display of the battery charge levelDisplay of the battery charge level

Which functions can I use with my Stromer ST1 in the OMNI C basic version and which after the upgrade?

Stromer ST1 from October 2021: OMNI C range of functions before and after upgrade

With Stromer ST1 models from October 2021, you can use Stromer OMNI as follows:

OMNI C basic version: 
- All features in the home tab 
- Bike information including locking and unlocking
- All features in the profile management incl. upgrade option and adding/removing a Stromer

OMNI C with full range of functions after upgrade: 
- All features in the home tab
- Bike information including locking and unlocking
- All settings of the motor, brake and sensor functions 
- All data from the user and bike statistics incl. anti-theft protection functions 
- All features in the profile management incl. adding/removing a Stromer
 

Why can't I export the statistics data from the Stromer OMNI app to a list?

Stromer OMNI Interface: Exporting statistics data

This process is unfortunately not technically possible at the moment.

Why does the Stromer OMNI app show the incorrect location of my bike?

Stromer OMNI: Incorrect location display

The localization of a Stromer Speed Pedelec with an OMNI Interface C works using GNSS (GPS & GLONASS) as well as mobile communications (2G/3G).

If a GNSS position can be determined while the bike is switched on, this is transmitted to and displayed in the Stromer OMNI app. The currently valid GNSS position is visualized on the OMNI Interface C by means of a white pin icon in the status bar.

If no GNSS position can be determined, instead the position of the cell tower that is currently being used by the OMNI Interface is shown, if known. A currently valid mobile communications position is visualized on the OMNI Interface by means of a gray pin icon in the status bar.

With the position of the cell tower, however, it is not possible to determine the precise location of the bike. The Stromer OMNI app currently does not show a visualization of whether it is displaying a GNSS or a mobile communications position.

Before transmitting the GNSS position, OMNI firmware versions 4.1.3.3 to 4.2.3.8 validate whether this is within the transmission range of the currently used cell tower. If this is not the case, the position of the cell tower is transmitted. From firmware version 4.2.4.6, this validation is no longer performed as there is no guarantee that the position of the cell tower is correct.

Why does the total distance in the user statistics of the Stromer OMNI app differ from the one on the Stromer bike?

Total distance in user statistics and Stromer OMNI app

The statistics in the Stromer OMNI app provide a quick overview of the use of your Stromer s-pedelec. It is divided into “Bike Statistics” and “User Statistics”.

Bike statistics
Bike statistics shows the trip and total distance of your Stromer and corresponds to the display on the bike. The total distance driven is displayed, including rides of a possible previous owner.

User statistics
User statistics shows the history of your personal Stromer usage and includes all Stromer trips you have made as a registered user. So all your trips are added up, regardless of which of your Stromer bikes you have made them on. Rides that were made on your Stromer before you were registered as an owner on the vehicle are not considered. Therefore, the total distance of the Bike statistics may differ from the total distance of the User Statistics.

Note:
User statistics is automatically created from the status messages sent by the bike on a regular basis. If the bike has no cell network reception for a longer period of time although it is being ridden, there may be deviations in the distances actually covered and the distances shown per day.

 

Total-Distanz in Fahrerstatistik und Stromer OMNI App

Total-Distanz in Fahrerstatistik und Stromer OMNI App

Total-Distanz in Fahrerstatistik und Stromer OMNI App

Total-Distanz in Fahrerstatistik und Stromer OMNI App

Total-Distanz in Fahrerstatistik und Stromer OMNI App


How-to video for all Stromer models with OMNI Interface (ST1 X, ST2, ST2 S):

Why is the light button on my Stromer ST1 (OMNI Interface B) not working?

Stromer ST1 (OMNI Interface B): Light button is not working

As there is no independent daytime running light integrated on the Stromer ST1 (OMNI Interface B), the low beams must always be switched on. There is therefore no light button function of the controls.